Bilingual and Non-Bilingual Customer Service Rep_ Hybrid

Pay: $17.00 - $19.00 per hour

Job description:

Dover Staffing, is currently seeking Bilingual and Non-Bilingual Customer Service Representatives for our client in the downtown Atlanta, GA location. These positions are short/long-term assignments that are hybrid.

Paid Training will be provided for all selected candidates

NOTE: After approximately 2 months of training on-site, the position will move to be a remote position from home.

AVAILABLE TO START: TBD

Responsibilities:

Bilingual & Non-Bilingual Customer Service Representatives

Join a Team That Values Customer Service Excellence!

Paid training is provided for all selected candidates.

Hybrid Opportunity

• First 2 months: On-site training in Downtown Atlanta
• After successful completion of training: Eligible to work remotely from home

We are actively screening and preparing qualified candidates for upcoming interviews.

Job Responsibilities

• Handle a high volume of inbound customer service calls
• Provide professional and courteous customer support
• Research and resolve customer inquiries
• Follow established processes and procedures
• Accurately document customer interactions
• Meet productivity, quality, and performance metrics
• Demonstrate strong critical thinking and problem-solving skills

We're Looking for Candidates Who Are:

Reliable, professional, and dependable

Customer-focused with excellent communication skills

Comfortable working in a fast-paced call center environment

Motivated by performance metrics and success

Eager to learn and grow

Willing to attend on-site training with excellent attendance

What Dover Staffing Offers

• Competitive pay: $17.00 - $19.00 per hour
• Paid training
• Remote work opportunity after training
• Performance-based bonus opportunities
• Long-term assignment
• Supportive team environment
• Opportunity for career growth

Minimum Qualifications

• 2+ years of recent high-volume call center experience
• High School Diploma or GED
• Strong computer skills, including Microsoft Office and Outlook
• Ability to learn and apply new processes and procedures
• Excellent customer service skills
• Strong analytical and critical thinking abilities
• Effective time management skills
• Typing speed of 45-50 WPM or higher
• Ability to successfully pass a criminal background check and drug screening

Bilingual Candidates

Spanish/English bilingual candidates must be fluent in:

• Speaking
• Reading
• Writing

Preferred Experience

• Call Center Customer Service Experience: 2 years (Required)

Application Instructions

For immediate consideration, please submit an updated resume showing:

• Employer names
• Month/Year start dates
• Month/Year end dates

Contact Information

Caroline Jester Dover Staffing 770-434-3040 ext. 608 cjester@doversolutions.com

Job Type: Full-Time, Temporary/Long-Term Assignment

Work Location: On-site during training, then remote work eligible upon successful completion of training.

Job Types: Temporary, Full-time

Application Question(s):

• Do you speak Spanish (read, write, and speak fluently)?

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 2 years (Preferred)

Work Location: In person