General Summary
The Assistant Manager manages overall store operations and the achievement of company goals and directives.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
- * Provide positive representation of store.
- * Proactively assist customers in solving problems in English and Spanish.
- * Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- * Provide a friendly, outgoing demeanor; work well with customers as well as associates.
- * Ensure all calls and pages are answered promptly, courteously and effectively.
- * Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
- * Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
- * Ensure a positive, professional and safe work environment for all associates.
- * Supervise the “general operations” of the entire store.
- * Responsible for opening and closing the store.
- * Assist with the implementation of Store Support Center programs.
- * Ensure successful Loss Prevention, Safety and Internal Audits.
- * Work with General Manager and Assistant Manager on all aspects of running the store.
- * Participate in weekly management staff meetings.
- * Communicate issues to the appropriate Store Support Center department with General Manager approval.
- * Assist with special projects within the district as set forth by the District Manager.
- * Implement new Standard Operating Procedures into store execution.
- * Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
- * Ensure that weekly price changes and label updates are completed timely and accurately.
- * Oversee all cashiering functions including training, maintenance, audits, and reports.
- * Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
- * Visit competition to be familiar with what they are doing.
- * Perform all other duties as assigned.
Inventory & Merchandising
- * Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
- * Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
- * Responsible for maintenance of back stock levels.
- * Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
- * Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
- * Assist with merchandise resets throughout the store.
- * Assist to ensure all signage is current in the store.
- * Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Hiring & Training of Associates
- * Assist in training of all associates.
- * Actively recruit and promote the advancement of associates.
- * Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.
Leadership
- * Manage all aspects of store operations in the absence of the General Manager.
- * Lead by example; be approachable by all associates and customers.
- * Participate in store meetings.
- * Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
- * Prepare and challenge yourself for future advancement.
Education
High School or GED equivalent.
- Completion of NHRA Advanced Course in Hardware Retailing recommended.
Experience
Minimum 2 years retail management experience preferred. Hardware experience preferred.
Physical Demands
Standing, walking, lifting (up to 50lbs) and climbing.
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Work schedule
- 10 hour shift
- Weekend availability
- 8 hour shift
- 12 hour shift
- Holidays
- Overtime
Benefits
- Paid time off
- Employee discount
- Other