Bilingual Business Development Associate - Portuguese

Our CompanyISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.Launch Your Career in Bilingual Client Relations & B2B SalesAt ISN, your language skills can open the door to a long‑term career in business development and account management.We're looking for motivated, bilingual professionals who enjoy helping people, communicating with confidence, and solving problems in a fast‑paced client environment. This role starts within our Customer Service team, where you'll build foundational client communication and relationship‑management skills that prepare you for future growth into B2B sales opportunities at ISN.If you're customer‑oriented, driven to grow professionally, and interested in developing a career in business development or sales, we'd love to meet you.What You'll DoAs a Business Development Associate, you'll work directly with clients in a high‑volume, customer service environment supporting ISN's global contractor and supplier platform.Your Responsibilities Will IncludeAssisting English‑ and Portuguese‑speaking customers via phone, chat and emailHandling inbound client inquiries and providing proactive customer supportTroubleshooting platform, account, and compliance‑related issuesBuilding trust and strong working relationships with clientsLearning how businesses use ISN to manage contractors and suppliersCollaborating with internal teams on customer retention and engagement effortsSupporting sales and marketing initiatives as you develop within the roleRequirementsBachelor's degree from an accredited university and/or equivalent work experienceAdvanced fluency in English AND Portuguese (written and verbal) requiredDesire to work in customer service and move into B2B sales within 12‑24 monthsRequired to work in office at least 3 days a weekAuthorized to work in the U.S. and will not require visa sponsorship now or in the futureWho Should Apply?You Are the Ideal Candidate If You HaveCustomer‑focused and comfortable in a high‑call‑volume environmentConfident communicating with clients by phone and emailA career aspiration to start in Customer Service and progress into B2B salesProficient computer skills (Word, Excel, PowerPoint, e‑mail applications)A diligence for in‑depth learning of software programs and new conceptsStrong retention skills and patience for difficult troubleshooting scenariosTrainingAt ISN, we believe in investing in your success. That's why we offer an 8‑week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day.CompensationBase pay $37.50 per hour, with opportunity to earn up to $11,000 annual target incentives. Total annual potential compensation up to $89,000.Employees consistently using their bilingual language skills as an essential part of their normal job duties will be eligible for a Multilingual Bonus up to 10% of their annual salary.Growth & Career DevelopmentThis position is designed as an entry point into long‑term career opportunities within ISN. You will start in Customer Service with the goal of transitioning into a Client Development role focused on B2B sales and account management within 12‑24 months based on performance and business needs.ISN Benefits100% company‑paid monthly insurance premiums for employees and dependentsMedical, Dental, Vision, and Life InsuranceEmployee assistance program4% retirement matchingLong‑Term & Short‑Term Disability CoveragePaid time off0‑1 year – 15 days (pro‑rated first year)1‑5 years – 20 days5‑10 years – 25 days10+ years – 30 daysHolidays – 13 paid holidaysMonthly cell phone reimbursementComplimentary parking space or monthly reimbursement for DART public transportationTeam‑building activities and events, including quarterly kick‑off meetings and community volunteer dayMatching charitable gift programProfessional development & training opportunitiesWellness Program: Focuses on community, financial, mental, nutrition, physical and social healthBusiness casual, jeans allowedAll benefits are subject to change with notice to the employee.Onsite RequirementsEmployees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in‑person during training and at least 3 days per week on an ongoing basis.ISN does not provide work visa sponsorship for this position (such as H‑1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.All job offers will be contingent on successful completion of a drug screen and background check.ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.#J-18808-Ljbffr