Now Hiring: Bilingual (English/Spanish) Debt Collectors – In-Person | Buffalo, NY
Capital Management Services is actively hiring Bilingual Debt Collectors to join our team in a third-party collections environment. This role involves working directly with customers to resolve past-due accounts on behalf of our clients.
We are looking for individuals who are comfortable handling structured, goal-driven work and can manage conversations around sensitive financial situations.
What You'll Do:
- Place outbound and receive inbound calls regarding past-due accounts
- Communicate with customers in both English and Spanish
- Work to resolve balances and establish payment arrangements
- Follow compliance guidelines and call quality standards
- Meet daily and weekly performance metrics (calls, collections, productivity)
- Navigate a high-volume call environment with consistency and professionalism
What We're Looking For:
- Bilingual (English/Spanish) required
- Ability to work in a structured, performance-based collections environment
- Comfortable discussing payment obligations and overcoming objections
- Strong communication, listening, and negotiation skills
- Previous collections, call center, or customer service experience preferred (not required)
What We Offer:
- $17/hour starting wage (bilingual)
- Paid training beginning May 18, 2026
- Full-time, in-person position
- Medical, Dental, and Vision benefits
- 401(k) and Paid Time Off
About the Role:
This is a third-party collections position, meaning you will be contacting customers on behalf of clients to resolve outstanding balances. The role is goal-oriented and metrics-driven, with a strong focus on communication, compliance, and consistency.
Success in this position comes from being:
- Comfortable on the phone for most of the day
- Able to handle challenging or sensitive conversations
- Motivated by performance goals and structured expectations
About Us:
With over 20 years of experience in the Buffalo area, Capital Management Services is a trusted provider of third-party collections services. We offer training, support, and growth opportunities for employees who perform well in a results-driven environment.
Job Type: Full-time
Work Location: In person (Buffalo, NY)