Bilingual Call Center Representative

Bilingual Call Center Customer Service Representative

We are currently seeking a Bilingual Call Center Customer Service Representative to join our team! Hourly pay for this position is $21 per hour with annual bonus potential of up to $2,500. In-office position. Spanish speaking preferred, not required.

WHY WORK FOR US?

We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. We have a comprehensive training program to ensure your success on the team. The customer service representative is tasked with creating an exceptional customer service experience handling a high volume of inbound customer service calls and internal transfers. Allow this position to be your steppingstone to a life-long career in the automotive industry.

RESPONSIBILITIES:

Enjoy working in a fast-paced customer-oriented environment

Greet and interact with customers on the phone in a friendly and professional manner

QUALIFICATIONS:

Detail oriented and excels in a fast-paced, results driven environment

Professional and friendly phone skills

Ability to multi-task

Self-motivated enthusiastic presence in a team environment

Professional appearance and work ethic

WE OFFER:

• Competitive Compensation
• Medical, Dental and Vision
• 401(k) with company match
• Superior Training
• Career Development Programs
• Organizational Stability
• National growth opportunities
• Vacation/Sick & Holiday Benefits

Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization

Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position may involve long periods of sitting This position involves repetitive motion This position requires the ability to climb stairs and may be required to stoop and kneel infrequently This position requires the ability to hear and talk This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time

Position Type/Expected Hours of Work Works evening, weekend, and holiday work hours as required

Required Education and Experience High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Preferred Education and Experience Associate's degree (A. A.) or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.