Bilingual Call Center Representative

Join Our Growing Team at Peak Dental Services!

Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we’re looking for an enthusiastic, BilingualCall Center Representative to join our dynamic team full-time! 

Why Peak Dental Services?

At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We’re a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals. 

Schedule: Monday - Friday, 8:30 AM - 5:00 PM 

Compensation: $18-$19/hr depending on experience

Benefits: We offer a robust benefits package that includes medical, dental, vision, PTO, paid holidays, 401k matching, short-term disability, long-term disability, life insurance, and EAP.

 What You’ll Do:

• Answer inbound calls from new and existing patients
• Schedule appointments and coordinate communication between offices and staff
• Assist patients by answering questions, transferring calls, and updating account information
• Work with multiple dental systems to efficiently manage appointment schedules
• Maintain call quality standards and meet call center KPIs
• Demonstrate exceptional customer service at all times, ensuring every patient feels valued

Qualifications:

• 1+ years of recent experience as a Call Center Representative or in an administrative role
• Bilingual in Spanish and English
• Minimum typing speed of 40 WPM
• Medical setting experience is a plus but not required
• Strong written and verbal communication skills
• A passion for customer service and helping others!