Bilingual Call Center Representative

Penske Automotive

Duluth, GA

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JOB DETAILS

SKILLS

Call Centers, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, English Language, Fortune 500 Customers, Genetics, Healthcare, Interpersonal Skills, Lead Management, Microsoft Office, Multilingual, Organizational Skills, Sales, Spanish Language, Team Player, Telesales, Time Management, Track Customer Issues

LOCATION

Duluth, GA

POSTED

1 day ago

**Atlanta Toyota, a Penske Automotive Group dealership, is looking for motivated individuals to join our Service Call Center Center and help deliver extraordinary customer experiences.** **JOIN OUR TEAM** At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Call Center Representative, you will promptly, professionally and courteously help connect customers with our sales team and arrange for valuable sales appointments in a call center environment. **WHAT WE ARE LOOKING FOR** + **Fluency in Spanish and English is required.** + Genuine interest in providing an exceptional customer experience. + Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. + Excellent communication, interpersonal and organizational skills. + Strong work-ethic with the ability to work in a fast-paced, results-driven environment. + Prompt responses to internet inquiries with courtesy, accuracy and professionalism. **WHAT WE HAVE TO OFFER** + Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." + Proudly named to Glassdoor's Best Places to Work + Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match. + Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. + Values-driven culture built on integrity, professionalism, excellence and teamwork. **WHAT YOU CAN BRING TO THE TABLE** + Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey, from generating appointments to conducting follow-up surveys. + Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services. + Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis. **APPLY WITH US!** If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. Req Number: 36803 Position Code: 712802 Type: Full-time Dealership: Atlanta Toyota Location Address: 2345 Pleasant Hill Road **EEO Statement** The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

About the Company

Penske Automotive

Penske Automotive Group (PAG) is an industry leading transportation services company, operating more than 350 automotive retail and service locations across the globe. With over $20 billion in annual revenue we are a proud member of Fortune’s 150 largest companies and are recognized as one of Fortune’s World’s Most Admired Companies. While we sell and service the best brands in our World-class facilities, our strength and continued growth is fueled by more than 24,000 employees and the values they share. The collective dedication to hard work, integrity and customer service of our employees has positioned us as the World’s premier automotive retailer.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Automotive and Parts Mfg

FOUNDED

1990

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