Bilingual Call Center Representative

About Us:

At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference.

 

We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies.

 

As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.

 

Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.

Job Description:

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. 

 

This is an on-site position located in Warminster, PA.  The rate of pay for this position is $17.70/hour.

 

We are seeking the following shift:

Monday-Friday 2pm-10pm

 

Training is the first 6 weeks from 9:30am-5:30pm

Responsibilities:

• Receive incoming calls regarding fingerprinting requests
• Determine locations via phone/computer for fingerprint collection
• Follow up with fingerprinting site vendors to obtain all related documentation
• Prepare and send welcome packets to new clients
• Process fingerprints and channel to the appropriate agency
• Monitor and maintain call center telephone line

Required Skills:

• Must be bilingual in Spanish
• Excellent phone, computer, and administrative skills
• Excellent customer service skills
• Professional and positive attitude
• Ability to work in a fast paced environment
• Proficiency in Microsoft Office suite, including Word and Excel
• Bilingual in Spanish a plus, but not required.

Education:

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits:

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program

Additional Information:

All candidates are subject to a drug test and a background screening.

 

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.