Job Description
Job Title: Bilingual Patient Scheduling Coordinator Date: 1/2022 Reports To: Call Center Manager Job Code: Non-Exempt
Position Summary: In accordance with Tampa Family Health Centers (TFHC) policies and procedures, the Patient Scheduling Coordinator has the responsibility for answering all incoming telephone calls to the call center, scheduling of patients' appointments, and tasking phone messages to the appropriate health center and personnel.
Essential Functions:
• Answers and directs incoming telephone calls received by the call center. • Accurately and efficiently schedules appointments. • Tasks phone messages to the health centers' task pools, as appropriate. • Collects and accurately enters demographic information into the Electronic Health Record (HER); verifies all corrections to be entered into EHR. • Understands and effectively uses call center training materials; adheres to policies and procedures. • Demonstrates the consistent application of quality customer service skills. • Supports the Mission, Vision and Values of Tampa Family Health Centers. • Adhere to all TFHC, accreditation agency, and HIPAA rules and regulations. • Performs other duties as assigned by supervisor.
Knowledge and Experience:
• Exceptional customer service skills. • Strong communication skills, both verbal and in writing; bilingual (English/Spanish) or multi-lingual strongly preferred. • Familiarity with medical and dental terminology. • Ability to use and maximize call center software and related technology; utilize Microsoft Office Suite; effectively navigate and utilize Electronic Health Records. • Accustomed to working in a fast-paced, high demand administrative or clinical setting.
Education, Certification Training and License:
• High School Diploma, or equivalent • Minimum of six (6) months' customer/patient service experience in a high volume FQHC, hospital, or call center.
Tampa Family Health Centers is your Patient-Centered Medical Home.
Our Mission: Provide quality, caring, and accessible health care to a culturally diverse community.
Who We Are: A federally qualified health center, Tampa Family Health Centers provides high quality, affordable health care to residents of Hillsborough County. With 17 accredited and certified medical locations, TFHC continues to deliver exceptional health care to all its patients.
Patient Focused: TFHC is your Patient-Centered Medical Home. TFHC is so much more than a walk-in clinic or regular doctor’s office. We want to be your “medical home,” a one-stop shop for all of your health care needs. Whether it is the common cold or continued care of a chronic illness, we are here for you. Our team of caring doctors and staff focuses on helping you achieve your health goals quickly and easily.
Community-Focused: TFHC works with local schools, shelters, and faith-based programs to provide health care, support, education, and outreach to the Tampa community. We also serve as a referral source for services such as food, shelter, financial counseling, as well as local, state, and federal assistance programs.
Our Staff: Our team is the foundation of Tampa Family Health Centers. Our well-trained staff is among the best in their fields. If you are interested in joining the TFHC Family, please see our current job openings on our Career Page.