LCH is seeking a Bilingual Care Coordinator to support our population health, quality, and value-based care initiatives. This role works closely with patients, providers, and health plan partners to identify and close preventive and chronic care gaps, improve patient engagement, and support quality performance measures. The Care Coordinator plays a key role in connecting patients to needed services, ensuring timely follow-up care, and maintaining accurate documentation for quality reporting.
Key Responsibilities
Review care gap reports, patient registries, and electronic health record (EHR) data to identify patients needing preventive screenings, chronic disease monitoring, annual visits, immunizations, and other quality services.
Conduct outreach to patients through phone, text, patient portal, and mail to educate, engage, and schedule needed care.
Coordinate appointments, referrals, and follow-up services to support completion of quality measures and preventive care goals.
Collaborate with providers, care teams, and payer partners to validate and close care gaps and improve patient outcomes.
Track outreach, appointment status, completed services, and documentation in the EHR and other population health systems.
Obtain and reconcile medical records, lab results, and screening documentation needed for quality reporting and care gap closure.
Support value-based care, quality improvement, and patient engagement initiatives while maintaining compliance with HIPAA and organizational policies.
Qualifications
High school diploma or equivalent required; associate degree or related healthcare coursework preferred.
Fluent in English and Spanish with strong verbal and written communication skills.
Experience in healthcare, population health, care coordination, quality improvement, patient outreach, managed care, or a related field preferred.
Proficiency with electronic health records (EHRs), Microsoft Excel, and healthcare technology platforms.
Strong organizational skills with the ability to manage multiple priorities, track follow-up activities, and meet deadlines.
Knowledge of preventive care, chronic disease management, payer quality programs, HEDIS measures, or value-based care models preferred.
Ability to work collaboratively with clinical, operational, and quality teams.
Additional Requirements
Ability to travel between LCH locations in Kennett Square, Oxford, and West Grove as needed.
Commitment to patient confidentiality, cultural sensitivity, and excellent customer service.
Regular, reliable attendance and adherence to organizational policies and procedures.
Join LCH and help improve the health of our community by connecting patients to the care they need while supporting high-quality, patient-centered healthcare.
Numbers & Facts
Location
Kennett Square, PA
Job Type
Full-time
Want to know if you’re a fit? Upload your resume and let our AI show you.
Skills
Chronic Diseaseunmatched
Clinical Laboratoryunmatched
Communication Skillsunmatched
Community Healthunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Disease Prevention and Controlunmatched
Documentationunmatched
English Languageunmatched
Gap Closureunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Health Planunmatched
Healthcareunmatched
Healthcare Effectiveness Data and Information Set (HEDIS)unmatched
Healthcare Providersunmatched
Healthcare Qualityunmatched
High School Diplomaunmatched
Maintain Complianceunmatched
Managed Careunmatched
Medical Record Systemunmatched
Medical Recordsunmatched
Microsoft Excelunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Careunmatched
Patient Confidentialityunmatched
Performance Metricsunmatched
Plan Meetingsunmatched
Presentation/Verbal Skillsunmatched
Preventive Medicineunmatched
Quality Managementunmatched
Quality Metricsunmatched
Spanish Languageunmatched
Team Playerunmatched
Time Managementunmatched
Vision Planunmatched
Willing to Travelunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.