Bilingual Caregiver Service Specialist (Spanish)

Scranton, PA

$20–$22 Per Hour

30+ days ago

Job Description

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As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.

We're seeking a Bilingual Caregiver Service Specialist (Spanish) who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Pay rate: $20-$22/hour

Our Benefits:

Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life

Responsibilities

What Youll Do:
Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and update to date in all systems
Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
Proactively reaches out to new caregivers to welcome and support them.
Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
Reviews caregiver satisfaction surveys and takes actions where needed.
Appropriately handles caregiver questions and issues
Performs other related duties as assigned.
This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

What Youll Bring:
Excellent organizational skills; ability to multitask and manage multiple responsibilities.
Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
Strong problem-solving skills; ability to deal with conflict in a professional manner.
Ability to multitask and manage multiple responsibilities.
Basic computer literacy and typing skills.
Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
Education and Experience:
At least 18 years of age.
High school graduate or GED required.
One (1) to two (2) years of customer service or related experience.
Other Requirements pursuant to state or local rules as applicable.
Management Authority:
Trains other associates
Directs work of other associates
Physical Requirements:
Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an

Numbers & Facts

Location	Scranton, PA
Salary	$20–$22 Per Hour

Skills

Background Investigationunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Employee Assistance Planunmatched
High School Diplomaunmatched
Home Careunmatched
Maintain Complianceunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Careunmatched
People Managementunmatched
Performance Analysisunmatched
Personal Careunmatched
Problem Solving Skillsunmatched
Typingunmatched

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