Bilingual Case Aide_JOR

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• 33 Paid days off each year! (11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family
• Pet insurance that provides discounts and reimbursements
• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU's and ongoing trainings/education
• Why Work with Us? Exciting Benefits and Opportunities at NYAP!

The Case Aides will work closely with the Case Manager and Lead Case Manager and others in collaboration for the reunification program. The case aide is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner. The case aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and weekends.

RESPONSIBILITIES

The Case Aide will perform duties including, but not limited to:

• Must ensure that youth are properly enrolled in the programs internal intake system.
• Complete and secure inventory of personal belongings/valuables of youth.
• Ensure DHS and ORR placement documents are filed and uploaded to UAC portal software.
• Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
• Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
• Assist with the coordination of legal service providers' "Know Your Rights' presentations.
• Facilitate attorney to client contact as request by the attorney or youth.
• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews or other appointments as per contractual requirements as needed. Also include transporting youth within the US, if reunified.
• Create client intake case files with necessary intake documents.
• Assist with filing, closing and with overall daily maintenance of records found in either the physical case file and on ETO or UAC portal software.
• Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
• Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.
• Ensure the provision of follow-up service phone calls are conducted 30 days after youth's reunification and discharge from program.
• Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel and rental care).
• Assist with the coordination of fingerprint services for family reunification at program designated digital site.
• Organized, works with a sense of urgency and is a deadline-driven self-started capable of juggling multiple priorities at once and executing each to completion despite obstacles.
• Proficiency to easily listen to verbal communication and transcribe and translate that information in to clear written error-free communication.
• Demonstrated ability to service a diverse group of clients, to include refugees or other minority families
• Aptitude to work cross functionally and deliver the highest qualify off work under extreme pressure and in a fast paced environment.
• Ability to work independently and exercise a high level of confidentiality.
• Proven experience and high level of comfortability operating technology and learning new software applications.
• Proficiency in operation and maneuvering computers, laptop smart phones and knowledge use of social media, web chat

MINIMUM QUALIFICATIONS

• HS Diploma; BA or BS Degree.
• (4) four years' experience in a professional setting preferred.
• Bilingual English/Spanish fluency required.
• Results-oriented with demonstrated experience in strategic thinking, innovation, and flexibility in dealing with changing environments.
• Stellar written, verbal and interpersonal communication skills with the ability to communicate with all levels of the organization in a clear, timely and effective manner.
• Must have a valid driver's license, reliable transportation, automotive insurance and a good driving record
• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

OTHER SKILLS

• A long-term view on people expressed through compassion and support.
• A passion to be involved in high-impact work that makes a difference.
• A drive for excellence and continual improvement.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Enthusiastic self-starter.
• Strong organizational and administrative skills.
• Works well independently and as a team member.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.