Bilingual Case Manager - Outreach

Outreach Case Manager

Fourth Street Clinic | Salt Lake City, UT

HOMELESSNESS HURTS. HEALTH CARE HELPS.

Are you ready to make a real difference in people's lives? Join Fourth Street Clinic as a full-time Bilingual Outreach Case Manager and partner with a vibrant community of individuals seeking support, empowerment, and connection. In this role, you'll celebrate client victories, help overcome challenges, and act as the bridge between hope and stability. Work alongside a passionate team driven by integrity, compassion, and a commitment to client-centered care. Work will primarily be done at HRC's, in this case, Gail Miller Resource Center.

Benefits Include:

• 100% employer-paid Medical for employees and 80% for dependents

• Dental and Vision coverage

• Health Savings Account (HSA) and Flexible Spending Account (FSA)

• 3% employer contribution to 401(k), plus dollar-for-dollar match up to 2%

• Company-paid Life & Long-Term Disability insurance

• Generous paid time off

• 13 paid holidays, plus 2 personal holidays and 2 wellness days per year

• Tuition reimbursement and Employee Assistance programs

About Fourth Street Clinic

For nearly 35 years, Fourth Street Clinic has delivered integrated, high-quality healthcare to Utahns experiencing homelessness. Our mission is to reduce barriers caused by social determinants of health, improve health outcomes, and provide compassionate care. We value diversity, equity, inclusion, and belonging, and foster a work environment where every team member can thrive.

What You'll Do

• Communicate effectively with patients in both English and Spanish, including conducting assessments, providing case management support, explaining services and resources, and coordinating care.
• Provide culturally responsive support to Spanish-speaking patients and help address language and cultural barriers that may affect access to healthcare, housing, benefits, and community resources.
• Work collaboratively with members of the Outreach Team and primary care team to identify patients who need case management services.
• Conduct needs assessments for patients identified as medically vulnerable.
• Develop and regularly update patient-centered care plans that address areas of need identified through case management assessments.
• Coordinate the delivery of medical, behavioral health, housing, and supportive services for patients within the clinic and with community partners.
• Assist patients with linkages to community organizations and service providers who can help meet patient needs.
• Serve as the primary point of contact for patients transitioning to and from institutional settings to ensure continuity of care and coordinated reentry.
• Advocate for patients and assist them in navigating complex healthcare, social service, housing, and public benefits systems.
• Complete and maintain Utah State Case Manager Certification requirements.
• Maintain knowledge of clinic policies, procedures, systems, and electronic health records.
• Maintain case management data to facilitate reporting and quality improvement efforts.
• Maintain accurate, up-to-date records in the clinic's EMR system and ensure documentation supports billing requirements.
• Support and encourage a collaborative culture that values mutual respect, partnership, learning, and trust.
• Model positive and appropriate professional behavior.
• Demonstrate initiative and foster initiative in others.
• Participate in professional workgroups and organizations as needed.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Social service, community outreach, case management, or related experience.
• Fluency in English and Spanish (verbal and written) required.
• Ability to work effectively with individuals experiencing homelessness, complex medical conditions, behavioral health challenges, substance use disorders, and other barriers to care.

Preferred Qualifications

• Medical case management or care coordination experience
• Experience working with individuals experiencing homelessness or in shelter, resource center, healthcare, or community-based settings.
• Knowledge of local housing, healthcare, and social service resources.
• Experience using trauma-informed, patient-centered, and culturally responsive approaches to service delivery.

Work Environment

• Standard hours: Monday-Friday, 8 am-6 pm

• Outreach requires travel to community sites or Homeless Resource Centers

• Physical requirements include extended periods of standing/walking and occasional lifting

Join Our Team

If you're ready to use your skills and passion to make a meaningful impact in the lives of individuals experiencing homelessness, we want to hear from you! Apply today and become part of a mission-driven, innovative, and collaborative team at Fourth Street Clinic.