Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (3 days in the office / 2 days remote).
About Your Team:
As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.
Responsibilities:
Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers' platforms
Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers' web-based offerings
Problem management with a focus on wide-scale technical issues
Requirements:
Company Benefits & Perks
For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation.
Recognizing an opportunity to provide low-cost brokerage services to individuals and institutions seeking alternatives to high-priced firms, we opened our vast intercontinental electronic network and trade execution services to clients. Today, we serve 1.81M clients in over 200 countries and territories worldwide.*
Since inception, we have been committed to delivering value through technological innovation, and providing our clients with unprecedented access to global markets at the lowest cost.
See the list of our awards here:
https://www.interactivebrokers.com/en/index.php?f=809
We are looking for people who see opportunity where others see the status quo. At Interactive Brokers, every one of our exceptional and dedicated employees plays a role in keeping our technology on the cutting-edge, and our company at the forefront of the electronic trading industry.
Our employees work on projects that impact clients around the world in a dynamic startup-style culture. We offer opportunities to push the boundaries of technology. Why will you choose Interactive Brokers?
As an employee of Interactive Brokers, you will enjoy a competitive and comprehensive benefits and compensation package. While the specifics of each country's package may vary, most of our offices offer some version of the following, plus more:
Review our many openings across our unique teams
and see what opportunities are right for you.
We are a global company headquartered in Greenwich, Conneticut, with over 2,650+ employees in offices in the USA, Hungary, Estonia, Russia, Switzerland, Canada, hong Kong, the UK, Australia, Japan, India and China.