BiLingual Collections Account RepresentativeFull-timeMachol & Johannes, LLC and its affiliates is a premier collections law firm operating in Colorado, Washington State, Oregon, New Mexico, Wyoming, Idaho, Utah, and Oklahoma. We offer representation and customer service in the fields of Collection, Bankruptcy, and Creditor Rights.The Account Representative is the primary customer service representative responsible for managing consumer accounts while operating within the strict requirements of our clients as a member of the Collections team. This position maintains a positive relationship with the consumers in order to generate revenue for the company. This position operates under strict guidelines and high expectations for meeting key performance indicators in a fast-paced work environment.ResponsibilitiesMaintains inbound and outbound collection communications within client deadlines and requirementsResponsible for escalating calls to a supervisor when appropriateReviews consumer accounts, makes recommendations, and implements appropriate action under the guidance of the Collections ManagersNegotiates payment arrangements with consumersPerforms skip-tracing activities to discover consumer informationResponsible for accurately and completely detailing account informationManages and maintains precise accuracy on multiple accounts in individual account queuesMust adhere to all Fair Debt Collection Practices Act regulations as well as applicable state regulationsEstablishes and maintains professional relationships with consumers and team membersMaintains a high degree of mental agility (is able to talk, type, and formulate plans of actions in a short period of time)Must meet strict deadlines, reach attainable goals, and handle multiple priorities at the same timeOther duties as assignedEducation & CertificationsHigh school diploma or equivalentBasic understanding of the U.S. legal process preferredWord processing and spreadsheet navigationExperience2 Years of prior experience as a collections representative mandatoryExperience with skip-tracing tools and strategies preferredExperience working in an open office call center preferredLegal industry experience preferredKnowledge, Skills, and AbilitiesAbility to deescalate disgruntled callers and negotiate payment termsStrong mental agility and decision making skillsBasic knowledge of the use of Microsoft Office SuiteSolid knowledge of Fair Debt Collection Practices ActState specific knowledge of collections regulations preferredProven ability to meet key performance indicators in a fast-paced, professional, work environmentBi-lingual preferred (Spanish reading and speaking)This position requires mainly an office-based role, 95% sitting, 5% standing/walking; will type, write, use finger dexterity, talk, hear, see; will be on the phone continuously; occasionally need to lift up to 50 lbs.This role is eligible for a comprehensive benefits package including medical, dental, vision, life and disability coverage, flexible spending accounts, health savings account, 401(k) plan, paid time off, flexible scheduling, and an annual bonus potential.Compensation is based upon education, salary history and experience. Qualified applicants must be eligible to work in the United States without visa sponsorship. EOE.Please apply at