Job Summary We are looking for a Collections Specialist to join our team. The Collections Specialist will be responsible for managing customer accounts, securing payments on outstanding balances, maintaining accurate account records, and providing professional customer service throughout the collections process.
Responsibilities
Identify and contact customers regarding unpaid and delinquent accounts.
Advise customers of outstanding balances and follow up on unpaid accounts.
Receive and post customer payments accurately to their accounts.
Maintain accurate records and status updates for customer accounts.
Monitor aging accounts and follow established collection procedures.
Initiate repossession proceedings for equipment or disconnect service when necessary and authorized.
Respond to customer questions and concerns regarding billing and account balances.
Work with customers to resolve billing and payment issues.
Communicate and coordinate with internal departments regarding customer accounts and service status.
Maintain confidentiality and accuracy when handling customer account information.
Perform other administrative and collection-related duties as assigned.
This is a computer-intensive position requiring a minimum of 8 hours per day working on a computer.
Qualifications & Skills
Minimum of 2 years of commercial collections experience preferred.
Previous experience in billing and/or customer service.
Bilingual in English and Spanish required.
High School Diploma or GED required.
Excellent communication and interpersonal skills with the ability to build rapport with customers.
Strong problem-solving and negotiation skills.
Ability to prioritize and multitask in a fast-paced environment.
Must be computer proficient and comfortable working on a computer for extended periods.
Proficient in Microsoft Office, including Word, Excel, and Outlook.
Must be willing to work overtime, including evenings and/or weekends, as needed.
Must have a "whatever it takes" attitude with a friendly, professional, and customer-focused demeanor.
Strong attention to detail and ability to maintain accurate records.
Numbers & Facts
Location
Prescott Valley, AZ
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Credit and Collectionsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
English Languageunmatched
Equipment Maintenance/Repairunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multilingualunmatched
Multitaskingunmatched
Negotiation Skillsunmatched
Past Due Accountsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Record Keepingunmatched
Spanish Languageunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.