Collections Regulations, Communication Skills, Credit and Collections, Documentation, English Language, Interpersonal Skills, Microsoft Excel, Microsoft Office, Multilingual, Negotiation Skills, Past Due Accounts, Spanish Language
LOCATION
Prescott Valley, AZ
POSTED
30+ days ago
Benefits:
401(k) matching
Opportunity for advancement
Paid time off
Benefits/Perks
Careers Advancement Opportunities
Competitive Compensation
Job Summary We are seeking a Collections Specialist to join our team. In this role, you will monitor accounts to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision.
Responsibilities
Review accounts to discover overdue payments
Research client information and historical data on accounts
Communicate with clients regarding overdue accounts
Collect payments and issue refunds
Maintain accurate documentation of account status and collection efforts
Report on collection activity and present to management
Qualifications
Must be fluent in Spanish and English reading and writing.
High school diploma/GED required, a college degree is preferred
Minimum 2 years + Previous experience is a must
Understanding and proven track record of successful collection techniques
Knowledge of debt collection laws and regulations
Familiarity with Microsoft Office, Excel, and computer databases