WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.
Join us in our mission!
SUMMARY The Community Health Worker (CHW) is a field-based member of the Enhanced Care Management (ECM) team who has lived experience in the ECM patient community and serves as a liaison between the patient and the healthcare system. The CHW is responsible for helping patients and their families navigate and access community and healthcare services to adopt healthy behaviors.
WHERE YOU'LL WORK This position is hybrid. Work from home and go into the field (Indio). Travel is required to conduct in-person member visits within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.
WHAT YOU'LL DO
Provide support to patients who are difficult to engage and/or who have cultural or linguistic barriers to care via field-based contacts including accompaniment to appointments Assist the Registered Nurse Care Manager, Behavioral Health Care Manager and Care Coordinator in panel management by performing delegated activities as assigned Assist the Enhanced Care Management (ECM) team in engagement efforts of eligible patients in the clinic and within the community Assist patients on navigating the healthcare system and community resources Perform follow-ups by phone and in person with all eligible and enrolled ECM patients Help patients successfully participate in medical and/or behavioral health care and overcome barriers to care Update and provide information on patient barriers to the multi-disciplinary team and providers Engage with patients, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as motivational interviewing) and promotes collaboration between the patient and the medical/behavioral team Collaborate on patient care plans with ECM team members Participate in weekly systematic and ad hoc case reviews Consult with the RN Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature Accompany patients to office visits, as needed, and in the most accessible setting, within health plan guidelines Perform other duties and projects as assigned
WHO YOU ARE Sensory Requirements
Fluent in English (written and verbal), Bilingual in Spanish
Ability to communicate clearly in-person, by phone, and electronically
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Physical Activity
Ability to lift, carry, push, or pull up to 20-25 pounds (e.g., laptop bag, forms, mobile equipment)
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to bend, reach, and conduct in-person visits in non-traditional environments
Must be able to remain in a stationary position
Must be able to move around the office and/or travel throughout community
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Environmental Conditions
Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
Ability to maintain professionalism and safety in diverse environments
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Technology Use
Frequent use of computers, keyboard, and handheld/mobile devices
Ability to type for extended periods
Competent with computers, email, virtual platforms, and Microsoft Office based programs
WHAT YOU'LL NEED
Diploma/GED required, associate degree preferred
Minimum 1+ years of experience in healthcare, social services, or care coordination
Current and valid Driver's License with a clean driving record
Reliable transportation and proof of auto insurance
Current BLS certification from the American Heart Association upon start date
Distraction-free home workspace with a secure internet connection
NICE TO HAVES
eClinicalWorks (eCW) experience Care management experience
WHAT YOU'LL ENJOY
Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
Flexible Spending, Health Savings & Dependent Care Accounts
Life/AD&D insurance funded 100% by Titanium Healthcare
Supplemental Short-Term Disability
Employee Assistance Programs
Protect your pet(s) with Pet Insurance
401(k) plan
EEO Statement At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.
Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.