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Bilingual CSR

Allegiance Staffing

Carrollton, Texas

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JOB DETAILS
SALARY
$19–$20
SKILLS
Analysis Skills, Best Practices, Call Centers, Call Volume, Campaigns, Communication Skills, Computer Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Entry, Data Management, Detail Oriented, Documentation, English Language, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Prepare Correspondence, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Promotional Programs, Reporting Skills, Resolve Customer Issues, Revenue Growth, Sales, Spanish Language, Track Customer Issues
LOCATION
Carrollton, Texas
POSTED
Today
Bilingual Customer Service Rep

Overview:
We are seeking a highly motivated and skilled Bilingual Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills in both English and another language, with a passion for delivering exceptional customer support and client services. This role offers an exciting opportunity to engage with diverse customers, resolve inquiries efficiently, and contribute to a positive brand experience. The successful candidate will demonstrate strong computer skills, sales aptitude, and the ability to handle high-volume calls with professionalism and enthusiasm.

Bilingual Customer Service Rep Duties:
  • Provide outstanding customer support by addressing inquiries, resolving issues, and offering solutions in both English and Spanish.
  • Conduct outbound calling campaigns to follow up with clients, promote products or services, and gather feedback for continuous improvement.
  • Manage data entry tasks accurately within customer relationship management (CRM) systems, ensuring all client information is current and precise.
  • Assist clients with product or service selections, leveraging sales techniques to enhance customer satisfaction and drive revenue growth.
  • Demonstrate excellent phone etiquette while handling high call volumes efficiently and professionally.
  • Collaborate with team members to share insights, improve processes, and ensure consistent client service standards.
  • Maintain detailed records of customer interactions, transactions, and feedback for analysis and reporting purposes.
  • Utilize Microsoft Office tools to prepare reports, correspondence, and documentation as needed.

Bilingual Customer Service Rep Qualifications:
  • Proven experience in call center environments or customer service roles with a focus on client support.
  • Bilingual proficiency in English and Spanish; strong communication skills in both languages are essential.
  • Demonstrated ability to handle outbound calling campaigns effectively while maintaining professionalism.
  • Strong data entry skills with attention to detail; familiarity with CRM software is preferred.
  • Excellent verbal communication skills coupled with active listening abilities.
  • Knowledge of sales techniques and customer support best practices.
  • Proficiency in Microsoft Office applications such as Word, Excel, and Outlook; basic computer skills are required.
  • Experience in handling cash transactions or cash handling procedures is a plus.
  • Ability to analyze customer needs quickly and provide appropriate solutions in a fast-paced environment. Join our team as a Bilingual Customer Service Representative and play a vital role in delivering exceptional client experiences while advancing your career in a vibrant, supportive environment!

About the Company

A

Allegiance Staffing

Allegiance Staffing is a Light Industrial Staffing Firm that operates in 14 states with 35 branches nationwide. Allegiance Staffing specializes in developing partnerships with light industrial companies that focus on logistics, fulfillment, manufacturing and warehousing.

Allegiance Staffing is a leader in exceptional customer service and providing quality associates to our customers. Allegiance has been named as one of Clearly Rated 2020 Best of Staffing® Client Award winners and has also earned the 2020 Best of Staffing Diamond Award for achieving 11 consecutive years of industry-leading satisfaction scores from the clients they serve. Best of Staffing is the nation’s only award by Clearly Rated that recognizes staffing agencies that receive remarkable reviews from their clients and job seekers. Allegiance Staffing’s tenure in the staffing Industry for the last 25 years is a testament to our footprint in the light industrial space.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2001
WEBSITE
http://www.allegiancestaffing.com

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