Sign upLog in
Customer Service Jobs in Wichita, KS

Bilingual Customer Experience Representative - FT

Boot Barn

Wichita, KS

Apply
JOB DETAILS
SALARY
SKILLS
Administrative Skills, Analysis Skills, Communication Skills, Compensation and Benefits, Corporate Compliance, Corporate Policies, Customer Experience, Customer Service Management, Customer Support/Service, Data Entry, Depth Perception, Federal Laws and Regulations, Heavy Lifting, Identify Issues, Information/Data Security (InfoSec), Life Insurance, Lift/Move 40 Pounds, Manual Dexterity, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Needs Assessment, New Store Openings, Order Processing, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Retail, Returns Processing, Safety Compliance, Sales, Sales Support, State Laws and Regulations, Team Player, Time Management, Vision Plan, Writing Skills, eCommerce
LOCATION
Wichita, KS
POSTED
Today
BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE - FULL TIME

REPORTS TO: DIRECTOR, CUSTOMER EXPERIENCE CENTER

STATUS: NON-EXEMPT

SCHEDULE: ROTATING SCHEDULE 9:00 AM - 7:15 PM

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positiveimpact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit - one handshake at a time.

The Bilingual Customer Experience Representative provides information to customers in response to inquiries about products and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process timely execution of all customer experience communications. The Bilingual Customer Experience Representative will provide support to Back Office Operations and work closely with E-Commerce Team.

Essential Duties and Responsibilities
  • Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism.
  • Protect the Boot Barn brand with clear communication, upholding product knowledge.
  • Work in both individual and team environments to completed projects and initiatives.
  • Provide sales support and assist with other projects within the company such as marketing initiatives.
  • Data entry - update orders with status information
  • Obtain and evaluate all relevant information to research discrepancies
  • Communicate and coordinate with internal departments
  • Process requests for return and exchanges of online orders.
  • Demonstrates high level of quality work, attendance and appearance.
  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
  • Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
  • Performs any other duties that may be assigned by management.
Qualifications
  • Proficient in MS Office Suite - Word, Excel and Outlook.
  • Ability to work in a fast-paced environment and able to implement last minute requests or changes.
  • Strong written and verbal communication.
  • E-commerce and retail experience highly preferred.
  • Self-managed, positive with great attitude, capable to work under pressure at times.
  • Able to work independently as well as on project teams.
  • Strong analytical and fact-based decision-making skills.
  • Flexible availability, including nights and weekends, preferred.
  • Strong communication, customer service, time management and organizational skills.
Competencies
  • Customer Centric/Sales Driven - Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers' expectations. Continually searches for ways to improve customer service.
  • Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
  • Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
Boot Barn Benefits & Additional Compensation Opportunities
  • Competitive hourly rate.
  • Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
  • Paid Time Off plan for year-round Boot Barn Partners.*
  • Medical, Dental, Vision and Life Insurance.*
  • 401(k) plan with generous company matching.
  • Flexible schedules and work/life balance.
  • Opportunities for growth at every level - we are opening 50+ new stores each year.
*For eligible Boot Barn Partners

PAY RANGE: Starting at $15.00/hr

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
  • Standing, walking and squatting more than fifty percent of the work shift.
  • Required to lift, move and carry up to 40 pounds.
  • Ability to read, count and write to accurately complete all documentation and reports.
  • Must be able to see, hear and speak in order to communicate with partners and customers.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
[ X ] Sedentary: Limited activity, no lifting, limited walking

[ ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[ ] Moderate: Mostly standing, walking, bending, frequent lifting

[ ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
  • The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
  • Noise levels are considered moderate.


Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 5.

About the Company

B

Boot Barn

The Boot Barn® Story

At Boot Barn®, we honor America’s western heritage -- our western heritage. We believe in quality products and good value. And we’ve stocked our shelves with quality western and work gear for you and your family. More than 8,000 styles of boots, jeans, shirts, hats, belts, jewelry and more. All the latest styles from the brands you trust like Wrangler, Ariat, Justin, Carhartt, Dan Post, Resistol, Montana Silversmith and many, many more.

We’re busy right now packing up boots, restocking and double-checking each order. We’ve got 50,000 square feet of well-oiled-shop-til-you-drop-warehouse-full-of-awesome-stuff, at your disposal. And a trained staff to make sure your order is right, the first time. Every time.

We have decades of experience in the western business. Boot Barn® has grown from a single store – opening in 1978 – to 150 stores in 23 states with the addition of RCC Western Stores and Baskin stores to the Boot Barn family.

Check us out… We’ll outfit you from head to toe and give you the kind of service you’d expect from a company that values heritage, hard work and community. It’s what we believe in. And we know you do too.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Retail
FOUNDED
1978
WEBSITE
http://www.bootbarn.com/

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Customer Service Supervisor Jobs in Wichita, KS