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Customer Service Representative Conduent State & Local Solutions, Inc
Newark, NJ1 day ago
- $16.50–$17.50
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Skills
- Call Centersunmatched
- Call Monitoringunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- English Languageunmatched
- French Languageunmatched
- Identify Issuesunmatched
- Microsoft Excelunmatched
- Microsoft Wordunmatched
- Multilingualunmatched
- Order Processingunmatched
- Resolve Customer Issuesunmatched
- Telephone Skillsunmatched
Description
Bilingual Customer Rep needs 1+ years experience
Bilingual Customer Rep requires:
customer service, hospitality or call center environment
SAP
MS Office; Word and Excel
Optical industry
French/English
LAN Ethernet
Temp remote role
Must be in Port Washington, NY
Bilingual Customer Rep duties:
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Luxotticas Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
Numbers & Facts
| Location | Port Washington, New York |
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