Pay: $15-$17.50 per hour based on experience Schedule: Full-time Location: In person Requirement:Fluent in English and Spanish
We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.
What You’ll Do
Answer incoming calls with professionalism and warmth in both English and Spanish
Schedule and confirm patient appointments accurately
Enter and update patient information in our system
Help patients understand services, benefits, and next steps
Support smooth communication between clinics and patients
Maintain clear, accurate documentation of interactions
What We’re Looking For
Fluency in both English and Spanish (required)
Outstanding customer service skills and a friendly phone presence
Strong attention to detail and accuracy
Positive, team-player mindset
Organized and able to multitask in a busy environment
Comfortable using computers and scheduling systems
Medical office or call center experience preferred (not required)
We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.
Benefits
401(k) with matching
Health, dental, and vision insurance
Paid time off
Training and ongoing support in a collaborative team environment
Numbers & Facts
Location
Fort Worth, TX
Job Type
Part-time
Salary
$15–$17.50 Per Hour
Skills
Call Centersunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Documentationunmatched
English Languageunmatched
Information Technology & Information Systemsunmatched
Medical Officeunmatched
Medical Recordsunmatched
Multilingualunmatched
Multitaskingunmatched
Optometryunmatched
Organizational Skillsunmatched
Spanish Languageunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Telephone Skillsunmatched
Vision Planunmatched
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