Bilingual Customer Service Agent

Job Description:

Now hiring for a Bilingual Customer Service Agent

Location: Springdale, AR

Pay Rate: $16.00 per hour

Shift: 7-4, 7:30-4:30, or 8-5

Your Mom Says You're Great with People. Prove Her Right.

Looking for Bilingual Customer Service Agent jobs in Springdale where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates. Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Previous call center experience required
• Experience scheduling patients for medical appointments required
• Intermediate or higher English proficiency required
• Experience with eClinicalWorks preferred
• Experience using other Electronic Health Record (EHR) systems preferred
• Fluent Spanish and/or Marshallese language skills strongly preferred

Job Duties

• Answer incoming calls in a fast-paced call center environment
• Schedule and reschedule patient appointments using the eClinicalWorks EHR system
• Route calls to the appropriate departments and providers
• Provide professional customer service to patients and callers
• Accurately enter and update patient information

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative.

Pick up the headset and your new paycheck. Apply now

What You Will Do

As a Bilingual Customer Service Agent you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Bilingual Customer Service Agent serves as an important connection between customers and the organization by providing information, resolving concerns, and delivering professional service. This role requires strong communication skills, problem-solving ability, and a genuine commitment to creating positive customer experiences.

Successful Bilingual Customer Service Agent professionals listen carefully, communicate clearly, and respond to customer needs with patience and professionalism. They help build trust by providing accurate information, resolving issues efficiently, and maintaining positive relationships.

This profession is ideal for individuals who enjoy helping others, solving problems, and contributing to a customer-focused workplace.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.