Bilingual Customer Service & Garment Pressing

The Bilingual Customer Service & Garment Pressing is the face of our quality promise. This dual-role position is responsible for providing exceptional service to our diverse clientele while ensuring the high-quality finishing of garments and linens through professional pressing, cleaning, and packaging. You will manage front-desk interactions—handling inquiries and orders in both English and Spanish—while maintaining strict attention to detail, teamwork, and adherence to production schedules, while maintaining a clean and safe work environment.

Key Responsibilities

• Provide friendly, professional service in English and Spanish; assist customers with orders, payments, and service inquiries.
• Perform garment pressing for dresses, shirts, pants, and household items using appropriate equipment.
• Conduct collar and cuff scrubbing for shirts, lab coats, and similar items to maintain quality standards.
• Sort, wash, press, and package linens according to established procedures.
• Cross-train and operate all pressing stations, including shirt, pants, and utility presses.
• Maintain cleanliness of the workspace and surrounding areas.
• Monitor and restock supplies required at assigned workstations.
• Follow all safety, quality, and sanitation protocols as outlined by company policy.
• Perform additional duties as assigned by the supervisor to meet operational needs.

Qualifications

• Previous experience in garment pressing, laundry, or textile care preferred.
• Ability to stand for long periods and work in a warm environment.
• Strong attention to detail and commitment to quality.
• Team player with a positive attitude and willingness to learn multiple stations.
• Basic understanding of safety and equipment operation procedures.

Working Conditions

• Typical schedule: 7:00 AM – 3:00 PM (or until daily pressing is completed).
• Work environment includes exposure to heat and steam.
• Must be able to lift up to 25 lbs.