The Bilingual Customer Service & Garment Pressing is the face of our quality promise. This dual-role position is responsible for providing exceptional service to our diverse clientele while ensuring the high-quality finishing of garments and linens through professional pressing, cleaning, and packaging. You will manage front-desk interactions—handling inquiries and orders in both English and Spanish—while maintaining strict attention to detail, teamwork, and adherence to production schedules, while maintaining a clean and safe work environment.
Key Responsibilities
Provide friendly, professional service in English and Spanish; assist customers with orders, payments, and service inquiries.
Perform garment pressing for dresses, shirts, pants, and household items using appropriate equipment.
Conduct collar and cuff scrubbing for shirts, lab coats, and similar items to maintain quality standards.
Sort, wash, press, and package linens according to established procedures.
Cross-train and operate all pressing stations, including shirt, pants, and utility presses.
Maintain cleanliness of the workspace and surrounding areas.
Monitor and restock supplies required at assigned workstations.
Follow all safety, quality, and sanitation protocols as outlined by company policy.
Perform additional duties as assigned by the supervisor to meet operational needs.
Qualifications
Previous experience in garment pressing, laundry, or textile care preferred.
Ability to stand for long periods and work in a warm environment.
Strong attention to detail and commitment to quality.
Team player with a positive attitude and willingness to learn multiple stations.
Basic understanding of safety and equipment operation procedures.
Working Conditions
Typical schedule: 7:00 AM – 3:00 PM (or until daily pressing is completed).
Work environment includes exposure to heat and steam.