Job Description
We’re looking for an experienced and customer-focused Bilingual Customer Service Manager to lead our client support team and serve as the critical link between our customers and day-to-day warehouse and transportation operations. In this role, you’ll play a key part in delivering an exceptional client experience while ensuring orders are fulfilled accurately, shipments move efficiently, and inventory remains on track.The ideal candidate is a confident leader and problem-solver who thrives in a fast-paced logistics environment. You’ll oversee and develop a team of customer service professionals, manage complex client escalations, partner closely with warehouse and transportation teams, and identify opportunities to improve processes and service performance.If you’re someone who can stay calm when things get complicated, communicate effectively at every level, and turn operational challenges into solutions, we’d love to hear from you.Direct HirePay rate: DoESchedule: Monday – Friday, 7:30 am – 4 pm
- Primary Goal: Drive high client satisfaction, retain accounts, and ensure smooth order fulfillment, shipping, and inventory tracking.
- Team Leadership: Supervise, train, and mentor customer service representatives and account coordinators.
- Cross-Functional Bridge: Connect client needs with warehouse floor staff, shipping/receiving teams, and carrier networks.
Key Responsibilities
- Client Relationship Management: Serve as the main escalation point for complex inquiries, delivery delays, damages, and lost freight. Lead regular check-ins and Quarterly Business Reviews (QBRs).
- Operational Coordination: Work with warehouse and transportation teams to verify inventory accuracy, resolve shipping discrepancies, and execute custom client Standard Operating Procedures (SOPs).
- Team Leadership & Development: Set performance goals, conduct reviews, build schedules, and foster a positive, productive culture.
- Process Improvement: Write and update SOPs, track Key Performance Indicators (KPIs), and find root causes for recurring fulfillment errors.
Required Qualifications & Skills
- Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field (preferred).
- Experience: 5+ years of customer service experience, with at least 2–3 years in a supervisory or managerial role within logistics, supply chain, or warehousing.
- Technical Skills: Proficiency in a Warehouse Management System (WMS), Transportation Management System (TMS), and Customer Relationship Management (CRM) software. Strong working knowledge of Excel.
- Soft Skills: Exceptional problem-solving ("firefighting") abilities, calm under pressure, and clear communication across all organizational levels.
Numbers & Facts
| Location | Carrollton, Texas |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | http://prostaffnj.com/ |
About Company
ProStaff is unlike other staffing or recruiting agencies.
We are a fast growing and successful agency that treats all its clients with a personal touch. Headquartered in South Amboy, ProStaff Solutions is a small group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail.We all pick up the phones, so it’s not unusual to get our executives on the line when you call. We want to be accessible and accountable to you.
What makes us unique?
Customer service and responsiveness are required of everyone who works at ProStaff. Our mission is to bring the right people to the right job every time. This is not easy, but it can be done.
To accomplish this, we make the effort to learn about your needs and use a careful screening process before we do any introductions. We value your time. If we bring you the wrong candidates or send you to the wrong companies, we’re not doing our job.
ProStaff can handle rush orders with skill, but we always understand our clients before proceeding. That’s why many people are loyal to us. We have worked with blue chip names such as Bed, Bath and Beyond and US Foods, as well as internet-based newcomers such as Blue Apron and Burlington Coat Factory.
Underlying ProStaff’s success are these values:
- Hard work
- Integrity
- Honesty
- Helping the communities we serve
When we uphold our values, ProStaff Solutions Maintains Its good name–which is of utmost importance to us. It’s the heart of our business.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder