Bilingual Customer Service Representative

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

Applicants must reside in Puerto Rico in order to be considered for this position!

Are you an experienced bilingual or Spanish-speaking call center representative looking for a new opportunity? We are hiring immediately for a Customer Service Representative! This is a full-time opportunity with on-site training based in Guaynabo. Candidates should have an associate degree and be team-oriented, organized, and attentive with the ability to manage customer accounts and resolve concerns. We highly value the reliability and availability of candidates' prospective work schedules. Oportunidad de empleo!

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Perks & Benefits: Casual Dress Code, Climate Controlled Environment, Other on the spot perks, Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Paid Sick Leave, Paid Time Off.

Shifts: 1st Shift, 2nd Shift.

Employment Types: Full Time, Part Time, Long Term.

Pay Rate: $12.00 - $13.50 / hour

Duties:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customer needs, research issues, and provide solutions
• Maintain strong communication records for all conversations
• Able to process & enter a large amount of data into our system with accuracy
• Meet individual and team performance goals
• Strong written and verbal communication skills.
• Excellent attention to detail

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Position Requirements:

• Hablante bilingue requerido
• Proficient with Windows operating systems
• Knowledge of Microsoft Office suite (Excel, Word, Outlook)
• 1 year of Customer Service experience
• Available to work a schedule between 7:00 AM and 8:00 PM (Monday to Saturday)
• Reliable transportation
• 40 words typed per minute minimum

Requirements: Drug Test, Must be at least 18 years old., required education: Associates Degree.

Recruiting Center: Staff Management | SMX, Metro Office Park Suite 106 Lot 3, Street 1, Guaynabo, PR 00968.

Work Location: PAM / Guaynabo, Metro Office Park Suite 106 Lot 3, Street 1, Guaynabo, PR 00968.

Job Types: Call Center, Customer Service Rep, Administrative/Clerical.

Industry: Customer Service/Call Center.
The hourly rate for this position is anticipated between $12.00 - $13.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee''s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home.

TBI Outsourcing Puerto Rico, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.