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Bilingual Customer Service Representative

PENTAX Medical
      11 days ago

      Job Description

      About PENTAX Medical
      PENTAX Medical is a global medical device company focused on flexible endoscopysystems.  As a division of HOYA Holdings we develop, manufacture, distribute and service endoscopic equipment used in hospitals and ambulatory surgery centers globally. At PENTAX Medical, our mission is to improve patient care and healthcare delivery worldwide through innovative endoscopic imaging technologies and solutions.
      • Driven by our commitment to Quality, Clinically Relevant Innovation, and Simplicity, we are more than just an equipment manufacturer, we focus on:
      Endoscopic imaging technology
      • Clinical education and physician training
      • Infection prevention and reprocessing solutions
      • Service and Repair support for endoscopy departments
      Position Title
      Bilingual Customer Service Representative (CSR)
      Location: Canada
      Department: Commercial
      Reports To: Customer Experience Manager

      Why Join PENTAX Medical?
      At PENTAX Medical, your work has purpose.  PENTAX Medical is a HOYA-owned medical technology company that provides endoscopy imaging systems, scopes, and related services for GI, pulmonary, and ENT procedures, helping physicians diagnose and treat diseases using minimally invasive techniques.
      Whether you're supporting commercial operations, developing innovative technologies, manufacturing life-saving devices, or enabling exceptional customer experiences, your contributions help improve healthcare outcomes worldwide.
      When you join our team, you'll benefit from:
      • A mission-driven organization dedicated to advancing patient care
      • A collaborative culture that values innovation, accountability, and teamwork
      • Opportunities to make a measurable impact on a growing global business
      • Professional development and career growth opportunities
      • Competitive compensation and performance-based rewards
      • Comprehensive healthcare, wellness, and retirement benefits
      • Generous Paid Time Off, Sick time and company holidays
      • Flexible work arrangements where applicable
      Position Summary
      The Bilingual Customer Service Representative (CSR) reports to the Customer Service Supervisor and is responsible for coordinating communication to customers regarding repairs and orders. The CSR responds quickly to all service requests, manages customer accounts and acts as the main point of contact. He or she also coordinates the team's workflow and sets priorities.

      Key Responsibilities
      • Phone Support: Provide telephone support to customers, handle requests, follow up, and resolve issues.
      • Administrative Support: Provide administrative support and coordinate the activities of sales representatives.
      • Accounts Receivable Management: Manage accounts receivable and opportunities to grow revenue.
      • Order Processing: Prepare, release, and process orders for regular and equipment (capital) sales.
      • Invoicing: Prepare required documentation and invoices.
      • Estimate Coordination: Coordinate the preparation of estimates and prioritize repairs based on the approval date.
      • Workflow Coordination: Act as the main point of contact for the coordination of team activities.
      • Process Analysis: Contribute to the analysis and improvement of internal processes.
      • Systems Improvement: Participate in the improvement of computer systems and internal infrastructure.
      • Complaint Management: Assesses client concerns to determine if they should be reported to Health Canada and escalates as required.
      • Product Knowledge: Maintain up-to-date knowledge of the company's products and services.
      • Confidentiality: Ensuring the confidentiality of customer information.
      • Internal Relations: Maintain good working relationships with other departments, sales representatives and management.
      • Other duties: Perform any other related duties.
      • Note: flexibility to work until 5:30 p.m. EST is required.
      Qualifications
      • Bilingualism: Fluency in French and English, both oral and written.
      • High school diploma or equivalent required.
      • 2 to 3 years of experience in an inbound call center, including process coordination.
      • Excellence in customer service: Excellent interpersonal skills and professionalism to provide high-quality service to internal and external customers.
      • Priority Management: Ability to pay close attention to detail, organize and prioritize work, follow up and manage multiple tasks simultaneously.
      What Will Make You Successful

      The successful candidate will demonstrate:

      • Strong consultative selling and customer engagement skills
      • Ability to identify customer needs, barriers, and opportunities throughout the sales process
      • Excellent communication and presentation capabilities
      • Strong collaboration and teamwork across commercial and clinical functions
      • Adaptability and confidence operating in dynamic clinical environments
      • Accountability, ownership, and a results-oriented mindset
      • Commitment to quality, patient care, and customer success
      Our Culture
      At PENTAX Medical, we believe innovation happens when diverse perspectives come together.
      We foster a collaborative, inclusive, and respectful workplace where employees are empowered to contribute ideas, challenge the status quo, and grow professionally. We are committed to building teams that reflect the communities and customers we serve.

      Ready to Make an Impact?
       
      If you're excited about contributing to a company that is advancing healthcare through innovation and quality, we encourage you to apply.
      Join PENTAX Medical and help shape the future of patient care.

      Equal Employment Opportunity
      PENTAX Medical is an Equal Opportunity Employer committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

      Numbers & Facts

      Location
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      Skills

      • Accounts Receivable Managementunmatched
      • Administrative Skillsunmatched
      • Analysis Skillsunmatched
      • Billingunmatched
      • Business Growthunmatched
      • Capital Equipmentunmatched
      • Communication Skillsunmatched
      • Computer Systemsunmatched
      • Consultative Salesunmatched
      • Customer Experienceunmatched
      • Customer Service Managementunmatched
      • Customer Support/Serviceunmatched
      • Detail Orientedunmatched
      • Documentationunmatched
      • Endoscopyunmatched
      • English Languageunmatched
      • Equipment Maintenance/Repairunmatched
      • Establish Prioritiesunmatched
      • French Languageunmatched
      • Health Canadaunmatched
      • Healthcareunmatched
      • High School Diplomaunmatched
      • Hospitalunmatched
      • Inbound Call Centersunmatched
      • Infection Controlunmatched
      • International Businessunmatched
      • Interpersonal Skillsunmatched
      • Maintenance Servicesunmatched
      • Manufacturingunmatched
      • Medical Diagnosisunmatched
      • Medical Equipmentunmatched
      • Medical Treatmentunmatched
      • Multilingualunmatched
      • Multitaskingunmatched
      • Needs Assessmentunmatched
      • Operational Supportunmatched
      • Order Processingunmatched
      • Patient Careunmatched
      • Problem Solving Skillsunmatched
      • Process Analysisunmatched
      • Process Improvementunmatched
      • Process Managementunmatched
      • Retirement Planunmatched
      • Revenue Growthunmatched
      • Salesunmatched
      • Team Lead/Managerunmatched
      • Team Playerunmatched

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