Bilingual Customer Service Representative

Job Title: Customer Support Representative

Location: Atlanta, Georgia (Onsite / In-Office)

Employment Type: Full-Time

Pay Rate: $21.00 per hour

Mandatory Requirements / Preferences

• Bilingual fluency in Spanish and English (spoken and written) at a native or near-native level

• Minimum 6 months of customer service or call center experience, preferably in a voice-support environment

• Ability to manage inbound and outbound calls across multiple queues, including:

• Maintenance

• Resident Services

• Lead-to-Lease

• Renewals

• Strong communication skills with a demonstrated ability to:

• Show empathy

• Resolve issues effectively

• Maintain professionalism during challenging customer interactions

• Willingness and ability to work onsite in Atlanta

• Flexibility to work shifts between 9:00 AM and 8:00 PM (two shift options)

Job Responsibilities / Day in the Life

• Provide bilingual (English and Spanish) customer support to FKH residents, applicants, and prospects
• Handle both inbound and outbound calls while delivering an excellent customer experience
• Resolve customer inquiries and issues in accordance with company policies and procedures
• Accurately document interactions and outcomes
• Contribute to high levels of resident satisfaction and service quality

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.