Sign upLog in
Customer Service Jobs in Austin, TX

Bilingual Customer Service Representative

CPJ Recruitment

Austin, TX

Apply
JOB DETAILS
SKILLS
Calendar Management, Call Centers, Call Volume, Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, English Language, Establish Priorities, Exceeded Sales Goal, Metrics, Microsoft Windows Operating System, Multilingual, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Spanish Language, Telephone Skills, Time Management, Work From Home, Writing Skills
LOCATION
Austin, TX
POSTED
2 days ago
Job Description:

We are seeking motivated and experienced bilingual (English & Spanish) individuals to join our team as Remote Customer Service Representatives. If hired, you will be responsible for handling inbound and outbound calls. This role requires excellent communication skills in both English and Spanish, required computer, hard-wired internet, a customer-focused mindset, and the ability to work remotely.

Key Responsibilities:
  1. Answering incoming calls from customers and providing assistance or information as needed.
  2. Making outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments.
  3. Handling customer complaints or escalations professionally and resolving issues in a timely manner.
  4. Maintaining accurate records of all interactions with customers in our CRM system.
  5. Adhering to company policies and procedures regarding call handling and customer interactions.
  6. Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics.
Requirements:
  1. Proven experience in a call center or similar high volume environments.
  2. Excellent verbal and written communication skills.
  3. Ability to multitask, prioritize, and manage time effectively.
  4. Proficiency in using CRM software and other relevant computer applications.
  5. High school diploma or equivalent; additional certification or training in customer service is a plus.
  6. Reliable internet hard-wired connection, Windows 10 or higher computer and a quiet workspace for remote work.
  7. Must be a self-starter and able to work independently with minimal supervision.
Benefits:
  1. Flexible work schedule as an independent contractor.
  2. Competitive compensation based on performance and call volume.
  3. Opportunity to work from home and avoid commuting.
  4. Ongoing training and support to enhance your skills and performance.
  5. Ability to choose and select your own schedule per week

How to Apply:

If you meet the requirements and are interested in joining our team, please submit your resume. We look forward to hearing from you!

Working Place:

Austin, Texas, United States

About the Company

C

CPJ Recruitment

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Customer Service Representative Jobs in Austin, TXAttendant Jobs in Austin, TXPersonal Shopper Jobs in Austin, TXCustomer Service Associate Jobs in Tarrytown, TX