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Customer Service Jobs in Austin, TX

Bilingual Customer Service Representative

Artech

Austin, TX

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JOB DETAILS
SKILLS
Call Centers, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Identify Issues, Medicaid, Multilingual, Network Support, Problem Solving Skills, Resolve Customer Issues, Telephone Skills
LOCATION
Austin, TX
POSTED
2 days ago
Location: Austin, TX

Work Mode: 5 days onsite

Shift Timing: Must be available for any 8-hour shift from 7 am to 7 pm.

Role Overview:

We are looking for a Bilingual Customer Service Representative to support the Provider Network team. In this role, you will assist Medicaid providers and clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced call center environment.

Key Responsibilities:
  • Provide accurate and unbiased support to Medicaid providers and clients regarding eligibility, claims status, and program-related inquiries
  • Handle inbound calls professionally, ensuring prompt and courteous responses
  • Maintain detailed and accurate documentation of all interactions in the system
  • Route calls to the appropriate departments when necessary
  • Meet defined performance, productivity, and attendance standards
  • Troubleshoot issues and escalate complex cases as needed
  • Support additional tasks as assigned by management

About the Company

A

Artech

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