Bilingual Customer Service Representative / Bilingual CSR

PSG Global Solutions

Sacramento, CA

JOB DETAILS
SKILLS
Business Processes, Call Centers, Cantonese Chinese Language, Communication Skills, Corporate Governance, Customer Support/Service, Data Entry, Farsi Language, Healthcare, Korean Language, Microsoft Office, Multilingual, Problem Solving Skills, Recruiting/Staffing Agency, Resolve Customer Issues, Russian Language, Spanish Language, Time Management
LOCATION
Sacramento, CA
POSTED
Today
Bilingual Customer Service Representative / Bilingual CSR

Back in 1960, the world of Randstad was no more than one old bicycle, two student rooms and 500 Dutch guilders. But Frits Goldschmeding (founder) and Ger Daleboudt had big plans. They believed that the labor market could be different and better - more flexible – and that temporary labor was the means to achieving that. Their dream became a reality. Within ten years, Randstad had established branches in four countries, and has now become one of the most recognized recruitment agencies in the world.

Sound corporate governance is a key component of Randstad's culture, behavior and management and is consistent with its core values. Randstad's corporate governance is supported by a strong focus on integrity, transparency and clear and timely communication. The business processes throughout the organization incorporate transparency for both external reporting and the management of activities around the world. Good governance and proper supervision are important prerequisites for generating and maintaining trust in Randstad and its management.

Job Description

Are you an experienced Customer Service Representative that is looking to advance your career in a company where you can have job security and great work-life balance? If you say yes to all, then this position is for you!

I would like to speak with you more about your recent experience as well as the position I have available within your area. Kindly check the Job Description below and contact me today at your earliest convenience. This position may be filled quickly.

  • Responds to customer phone inquiries in a prompt, courteous and concise manner
  • Provides callers with an unbiased information to assist customers with application and eligibility requirements
  • Accesses, reads, and interprets customers and provider data elements within customer's application
  • Performs accurately all data entry functions to reflect customer activity/transactions
  • Answers customer questions and assists in problem resolution
  • Assists customers in the enrollment process
  • Documents all customer encounters in clear and concise logs
Qualifications
  • HS Diploma / GED
  • 2+ years of Customer Service / Healthcare call center experience
  • Bilingual (Spanish, Russian Arabic, Farsi, Korean, Mandarin, Cantonese, Cambodian)
  • Proficient in using MS Office Applications
Additional Information

Shift:

  • 7am-3pm or 8am-4pm (Ideally, M-F)

If you're interested, kindly send your most updated resume to Shara Bonifacio today for immediate consideration. Interviews are happening this week.

About the Company

P

PSG Global Solutions

SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:

● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems

● Professional program and project management services for large and complex projects

● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)

Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies.  Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.

COMPANY SIZE
1 to 9 employees
INDUSTRY
Computer/IT Services
FOUNDED
2016
WEBSITE
https://www.shglobalsolutions.com