Alternative Energy, Billing, Claims Processing, Communication Skills, Computer Skills, Conflict Resolution, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Distribution Services, Documentation, English Language, High School Diploma, Manufacturing, Marketing, Medical Equipment, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, On Site Support, Order Management, Order Processing, Pricing, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Service Delivery, Spanish Language, Team Player, Telecommunications, Track Customer Issues
Bilingual Spanish Customer Service Representative
Job Store Staffing is seeking a Bilingual Spanish Customer Service Representative for a temporary opportunity with a manufacturing company located in Centennial, CO.
This is a fully onsite position supporting customers by phone, email, and in person. The ideal candidate will have strong customer service experience, excellent communication skills in both English and Spanish, and a proven background supporting customer accounts in a manufacturing, distribution, or product-based environment.
Position Details
- Location: Centennial, CO
- Schedule: Monday – Friday, 7:30 AM – 4:30 PM
- Pay Rate: $23.00/hour
- Duration: Approximately 3 months
About the Company
Our client is a leading manufacturer of high-precision plastic components serving customers in the automotive, telecommunications, medical device, renewable energy, and industrial sectors. This position supports a fast-paced customer service team focused on delivering exceptional service and ensuring customer satisfaction.
Responsibilities
- Provide professional, friendly customer service via phone, email, and in person
- Respond promptly to customer inquiries and requests
- Actively listen to customer concerns and determine appropriate solutions
- Resolve customer issues related to orders, shipments, invoices, claims, and other service matters
- Create and maintain customer records and profiles
- Prepare and process customer claims documentation
- Process customer orders, changes, returns, and other requests accurately
- Route product and service questions to the appropriate departments
- Communicate customer concerns and service issues to internal teams
- Collaborate with Sales and Marketing to support a positive customer experience
- Assist with customer satisfaction initiatives and surveys
- Update pricing information as requested
- Ensure order entry accuracy and maintain backlog records
- Perform other duties as assigned
Qualifications
- Bilingual in English and Spanish (required)
- High School Diploma or GED
- Demonstrated experience in order management, customer account support, claims processing, and customer service within a manufacturing, distribution, or product-based environment
- Minimum of 3 years of customer service experience
- Manufacturing industry experience preferred
- Strong computer skills and proficiency with Microsoft Office (Word, Excel, and Outlook)
- Experience processing customer orders, returns, pricing updates, and account inquiries
- Strong attention to detail with the ability to manage multiple customer requests simultaneously
- Dependable, self-motivated, and detail-oriented
- Strong communication, problem-solving, and conflict-resolution skills
- Ability to work effectively with diverse customers and team members
- Friendly, patient, and customer-focused approach
- Team-oriented with a positive attitude
If you are a bilingual customer service professional who enjoys helping customers and thrives in a collaborative environment, we encourage you to apply today.
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