Automation, Business Services, Business-to-Business (B2B), Communication Skills, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Entry, ERP (Enterprise Resource Planning), English Language, HVAC, High School Diploma, Inside Sales, Manufacturing, Microsoft Office, Multilingual, Online Chat, Order Processing, Order/Customer Fulfillment, Plumbing, Problem Solving Skills, Purchase Orders, Return Merchandise Authorization (RMA), Returns Processing, Sales Support, Spanish Language, Supply Chain, Time Management, Track Customer Issues, Warehouse Coordination
Job Description:
Now hiring Bilingual Customer Service Representative
Charlotte, NC
$18.00 per hour
Shift: Monday - Friday | 8:00 AM to 5:00 PM
Hablas Español? Great-We're Hiring Bilingual Customer Service Pros!
Education Requirements
- High school diploma or equivalent required
- Additional education in Business, Customer Service, Supply Chain, or a related field is a plus
Experience Requirements
- Minimum 2 years of customer service, inside sales, or order entry experience
- Experience in a B2B manufacturing, industrial, distribution, HVAC, plumbing, automation, or related environment preferred
- Bilingual fluency in English and Spanish required
- Experience with ERP systems, CRM software, and Microsoft Office Suite
- Strong data entry, organizational, and problem-solving skills
- Excellent phone, email, and customer communication abilities
Job Duties
- Enter, process, and confirm customer purchase orders and stock requests
- Provide customer support via phone, email, and live chat in both English and Spanish
- Assist customers with product selection, specifications, and technical inquiries
- Support sales and customer service activities for valves, actuators, and related products
- Coordinate with warehouse personnel and international teams to ensure timely order fulfillment
- Track shipments and resolve delivery concerns
- Process Returns Merchandise Authorizations (RMAs) and warranty claims
- Maintain accurate customer records within ERP and CRM systems
- Resolve customer concerns professionally while maintaining a high level of customer satisfaction
- Communicate technical information clearly to customers of varying backgrounds
"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative,
You've got the personality-now let's get you the job. We're filling bilingual customer service roles every week for local companies looking for friendly, flexible pros who can connect in English and Spanish.
Here's what we're after:
- A people-person who handles pressure like a boss
- A fast thinker, faster typer
- A natural helper with a tech-savvy edge
- Someone who's upbeat, thoughtful and always ready to help
- A customer convo master, through and through
Why you'll love it here:
- Competitive, reliable weekly pay
- Medical, dental & vision coverage
- 401(k) savings option (hello, future!)
- Cash rewards when your friends join the crew
- Good people, good vibes, and good growth potential
Ready to jump in? Hit that apply button and let's make it happen
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
S
Staffmark Group Llc
We recognize that you have choices when it comes to staffing companies. What makes Staffmark different? We think it's our focus on two things: people and results. This focus has allowed Staffmark to create one of the top customer satisfaction programs in the staffing industry. Staffmark has earned Inavero’s Best of Staffing® Client Diamond Award after winning the Best of Staffing Client Award for the last seven years! Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client Diamond winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. We are focused on matching jobs with people and people with jobs, so If you're looking for a job, we're looking for exceptional people, and we invite you to join us. If you're looking for exceptional talent, we invite you to put our team to work for you! Come see what it's like to work with a leader in the staffing industry.
2,500 to 4,999 employees
Staffing/Employment Agencies
http://www.staffmark.com/home/