Call Centers, Call Volume, Customer Experience, Customer Relations, Customer Support/Service, English Language, Interpersonal Skills, Life Insurance, Maintenance Services, Multilingual, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Spanish Language, Team Player, Technical Support, Track Customer Issues, Vision Plan
IDR is seeking a Bilingual Customer Service Representative to join one of our top clients in Conyers, Georgia. This role is perfect for a bilingual (Spanish/English) professional with a knack for problem-solving and a passion for customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities:
- Provide technical assistance to both internal and external customers for tier one issues in a high-volume call center environment
- Provide customer support by assisting customers with account-related questions, service requests, and system navigation.
- Review and maintain customer records, perform identity verification, and accurately document customer interactions.
- Deliver excellent customer service while handling a high volume of calls, resolving issues, and collaborating with team members to improve processes and customer experiences.
Required Skills:- Bilingual in Spanish and English.
- 1+ years of call center, customer service, or customer support experience.
- Experience handling customer questions, complaints, and/or providing information.
- Strong customer service, communication, and interpersonal skills.
Whats in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.