BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – WOMEN, INFANTS, AND CHILDREN (WIC)

Location Garland, TX 75041 | Onsite

COMPENSATION & SCHEDULE

• Pay: $17.82/hour

• Schedule: Monday-Friday, 7:30am-4:30pm (1 hour lunch)

• Employment Type: Temporary

ROLE IMPACT

This role supports the delivery of essential WIC services to women, infants, and children by ensuring accurate eligibility determination, respectful participant interactions, and compliant program administration. Success is defined by timely processing, data accuracy, and a positive customer experience that helps families access critical nutrition and health resources.

 Key Responsibilities

• Interview and evaluate WIC applicants to determine income and residency eligibility; verify identification and immunization records; complete and maintain accurate documentation.

• Issue WIC benefits via EBT, perform data entry in Texas WIN and XP systems, track inventory, and prepare required reports.

• Collect medical history information, obtain heights and weights, and perform finger-stick blood samples; identify and collect recalled or medically necessary formula items.

• Greet, check in, and assist WIC participants; provide accurate program information, schedule appointments, and make appropriate referrals to health and social service agencies.

• Provide clerical and administrative support, including answering phones, maintaining participant files, and completing filing and purging as directed.

Minimum Qualifications

• High school diploma or GED.

• Bilingual (Spanish/English) required.

• 2 years of experience in health care, education, community, or social services.

• Ability to work with computers and accurately enter data while providing professional customer service.

• Core Tools & Systems

• Texas WIN

• XP software

• EBT systems

• Microsoft Office or similar office productivity tools

PREFERRED SKILLS

• Experience working with women, infants, and children programs.

• Strong verbal and written communication skills with diverse populations.

LEGAL NOTICE

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