Fresno, CA | $25–$32/hour | Full-Time or Part-Time | In-Person
Looking for a Long-Term Career?
We are looking for a Bilingual Customer Service Representative to join our team in Fresno.
This is a primarily in-person position focused on providing exceptional customer service, building relationships and helping seniors with their Medicare needs. You’ll work directly with our clients to answer questions, help resolve issues and make sure they receive the personal attention they deserve.
We believe every senior should be treated with patience, kindness and respect. Our goal is to care for our clients the way we would want our own family members to be cared for — taking the time to listen, understand their needs and follow through when they need our help.
We’re looking for someone who is dependable, professional, personable and interested in building a long-term career with our company.
Full-Time, Part-Time & Flexible Scheduling
A traditional full-time daytime schedule is available for candidates looking for standard business hours.
We are also open to part-time and flexible schedules, including schedules during normal business hours. Depending on the position and our business needs, early-morning and evening schedules may also be available.
Whether you’re looking for a traditional full-time schedule, part-time hours or a more flexible schedule, we’re open to discussing options that work well for both you and our team.
What You’ll Do
Welcome and assist our clients face-to-face, providing friendly and personalized customer service Build strong relationships with our clients Assist clients with questions, customer service needs and Medicare coverage issues Follow through to make sure our clients’ questions and issues are fully resolved Communicate with health plans, providers and our internal team Maintain accurate client information and notes Assist clients by phone when needed Receive additional training to assist clients with Medicare enrollments as you gain experience
Who We’re Looking For
Fluent in English and Spanish Dependable, punctual and consistent Friendly, engaging and conversational, with the ability to connect naturally with people Patient, caring and respectful when helping seniors Excellent communication and listening skills Professional and positive in their interactions with clients and coworkers Organized and detail-oriented Motivated to grow and take on greater responsibility
Previous experience in customer service, banking, healthcare, insurance, hospitality, medical offices or another customer-facing profession is a plus.
No Medicare experience is required. We will train the right person.
Compensation
$25–$32 per hour, depending on experience and qualifications.
If you genuinely enjoy helping people and working with seniors, this could be a great place to build a long-term career.
Apply Today
Please submit your resume.
Numbers & Facts
Location
Fresno, CA
Job Type
Full-time
Salary
$25–$32 Per Hour
Skills
Banking Servicesunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Data Qualityunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
English Languageunmatched
Follow Throughunmatched
Health Insuranceunmatched
Health Planunmatched
Healthcare Providersunmatched
Medical Officeunmatched
Medicareunmatched
Multilingualunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Patient Careunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
Vision Planunmatched
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