As we continue to grow, we’re looking for a Customer Service Representative who is detail-oriented, customer-focused, and ready to provide top-notch support to our clients.
What You’ll Do:
- Develop expert knowledge of our products, services, and systems.
- Assist customers via live chat, phone, and email, providing accurate information and resolving inquiries.
- Open and close accounts, process payments, and update account information.
- Respond to billing questions and troubleshoot issues.
- Escalate concerns to Tier II or management when needed.
- Document customer interactions and manage email inboxes.
- Support general office tasks such as scanning, filing, and mail services.
- Prepare reports and assist with administrative tasks as required.
What We’re Looking For:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Detail-oriented, organized, and a team player.
- Ability to effectively communicate and problem-solve with customers.
- A proactive mindset to improve processes and support best practices.
Education and Experience:
- High school diploma or equivalent.
- At least one year of experience in customer service, client facing role, or a related field.
Why Join MeterNet?
- Health, Dental, and Vision Insurance – Comprehensive coverage to support your well-being.
- 401(k) with Employer Matching – Plan for your future with company-supported savings.
- Generous PTO Accrual – Enjoy paid time off that grows with your tenure.
- 11 Paid Company Holidays – Extra time to relax and recharge.
- Opportunities for Growth – Be part of a company that invests in your professional development.
- Collaborative & Supportive Team – Work in a dynamic, fast-growing environment where your contributions matter.
Please Note: We kindly ask that all applicants apply online only through our official job board. We do not accept in-person applications at our office.
Equal Employment Opportunity Statement
MeterNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.