Bilingual Customer Service Representative

POSITION REQUIREMENTS

• Bilingual in English and Spanish

• Computer proficiency and efficiency with programs including, Microsoft Office Suite, CRM, and other online applications as necessary and ability to retrieve information from the internet.

• Ability to work productively with minimal supervision.

• Ability to manage the workload and prioritize tasks.

• Ability to meet deadlines and be flexible.

• Ability to organize files, records, information, and tasks for best results.

• Ability to handle multiple projects and duties with tight deadlines.

• Strong customer service skills and experience.

• Clear and professional verbal and email communications with customers, vendors, and fellow employees.

• Possess a pleasant and positive personality.

• Assertive and comfortable talking with customers and suppliers while resolving problems.

• Ability to stay calm under pressure.

• Ability to identify problems and think creatively to find a solution.

• Ability to make well-reasoned and timely decisions.

• Ability to handle confidential information in a discreet, professional manner.

• Ability to focus on the task at hand and ensure the highest degree of accuracy and completeness in the work.

Required education and experience:

HS GED/Diploma

Minimum of one year of customer service experience, including restaurant or retail

Bilingual in English/Spanish required

Essential functions

• Greet customers warmly and ascertain problem or reason for calling.

• Maintain a positive and professional attitude towards customers.

• Resolve customers’ requests via phone and email.

• Assist with placement of parts orders, RMA’s, and open items.

• Take payment information and other pertinent information such as addresses, emails and phone numbers.

• Utilize computer technology to handle high call volumes.

• Work with all pertinent departments to assist on any customer request.

• Convey a general understanding of small part and freight shipping methods.

• Provide feedback to the Customer Support Manager on efficiency of the customer service process and make any recommendations to improve the process that may be needed.