Bilingual Customer Service Representative Field Support Molly Maid of Chicago North Shore - Skokie IL
Would you like a new career where you get training and have an opportunity to advance? We are looking for a new Customer Service Representative Field Support to join our growing team.
17-18hr base rate based on prior experience and qualifications EARN upwards of 20hr with our attractive incentive program following a 90-day probationary period
Full-Time Position. No nights, weekends, or holidays Paid Time Off PTO and Holiday Pay after 90-day probationary period
Bilingual English/Spanish is required Minimum 2 years customer service experience required
As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You will be responsible for:
• Growing and retaining customers • Answer phone calls with a smile and book estimates and cleans for our valued customers • Communicate with customers in a friendly, positive, and professional manner • Promote our culture and team • Identify and assess customer needs through managing phone, email, and other communication channels • Cheerfully resolve customer concerns, provide appropriate solutions, and alternatives, and follow up to ensure resolution
As Field Support for Molly Maid, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for assisting our office in providing field support to our cleaning teams and as a backup for onsite customer estimates.
This includes:
• Performing onsite customer estimates - Use our proven sales system and your knowledge of cleaning quality to provide bullet-proof price estimates • Jumping in - Return customer calls, respond to customer complaints, and be ready to jump in where needed • Training and growing professionally as our business grows • Performing quality checks - Use our proven checklist to ensure our cleaning staff uphold our Molly Maid standard • Preparation and launch of field staff in the morning for their scheduled cleans • Planning and managing daily route schedule
We provide:
• Proven sales and operations training • A company car during the workday, so you dont have to put miles on yours, gas and insurance included • Branded and comfortable clothing • A stable and consistent working schedule • Advancement opportunities - we promote from within • A fun culture where success is celebrated as a team
Our franchise continues to grow at a fast pace, and this new position is perfect for the flexible person seeking new challenges.
Job Requirements:
• Legally authorized to work in the United States • Bilingual English/Spanish is required • Prior cleaning sales or supervisory experience highly preferred • Complete a background check • Valid Drivers License • You are available to work Monday through Friday, 8am to 4:30pm.
This job will be a great fit for you if:
• You feel energized when talking with customers over the phone. • You can work with anyone and get along well with different types of people. • Youll be spending a lot of time as a team working together. • You take pride in your attention to detail and a job well done. • You are comfortable with a computer and technology. • You have strong interpersonal, oral, and written communication skills. • You are reliable and self-motivated. • You can multi-task, prioritize, and manage time effectively.
We are actively interviewing for this position - Apply today, and our hiring manager will follow up.