Bilingual Customer Service Representative

KC CARE Health Center

Kansas City, MO

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JOB DETAILS

SKILLS

Billing, Calendar Management, Communication Skills, Customer Support/Service, Data Analysis, Data Entry, Demographics, Electronic Medical Records, English Language, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Providers, High School Diploma, Identify Issues, Mathematics, Medical Billing, Medical Office Administration, Medical Record System, Medical Records, Medical Treatment, Multilingual, Office Equipment, Patient Assessment, Patient Education, Patient Registration, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Provider Relations, Regulations, Schedule Development, Software Administration, Spanish Language, Telephone Skills, Time Management, Writing Skills

LOCATION

Kansas City, MO

POSTED

Today

Description

POSITION SUMMARY

The Customer Service Representative is the first point of contact for patients-they answer and field calls, schedule appointments, greet and register patients, and assist with check-out and follow-up. The Customer ServiceRepresentative is knowledgeable about KC CARE and its services, and is adept at data entry, use of the Electronic Health Record, and provider schedules.

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

Put patients first, always
Treat all people with dignity, respect, and kindness
Create safe places for others to share their voice; encourage creativity
Always strive for improvement; keep learning
Own your work, action, and mistakes - no one is perfect
Have fun - work should be fun and we want you to have fun at KC CARE

ESSENTIAL DUTIES AND RESPONSIBILITIES

Schedules patients in EMR or suggests other resources if the clinic is unable to meet the patient/client need, either on the phone or in person
Applies critical thinking and effective problem-solving skills
Verify upcoming schedules to ensure changes have been made to scheduled clinics. If problems are identified, work with clinic management to facilitate any necessary rescheduling
Enters data into the EMR with accuracy
Answers telephone, screens and directs incoming calls and messages to the appropriate party (scheduler, clinical staff, etc.)
Receives and relays patient complaints to management in a timely fashion
Provides financial counseling to patients, working closely with the billing department-including explaining the sliding fee scale application, setting up payment plans, counseling on insurance benefits, etc.
Update EMR/scheduling system regarding appointment changes, patient information/demographic changes, etc.
Understand how various auxiliary tools function to support the EMR and provide troubleshooting assistance to patients as needed
Must obtain deep knowledge of organizational services, provider functions, and scheduling processes/procedures
Keeps current with trends and developments related to essential job competencies
Able to adapt and learn new skills when necessary
Greets patients and guests at KC CARE locations and provides friendly, helpful, check-in services
Checks voicemail and returns patient calls
Facilitate rescheduling of patient appts when provider's clinic is cancelled clinic cancellation
Ensures strict confidentiality, adhering to established HIPAA guidelines and regulations as well as clinic policies and procedures
Assists the overall customer service team as needed-including being called to cover at different locations, or by fielding patient calls
Communicates proactively with medical staff to ensure smooth clinic operations
Acts as patient and provider relations representative by answering patient inquiries
Organizes and manages information by creating collections, folders, and lists that can be easily accessed for reference
Assures all forms at the front desk are stocked, legible and kept current

MINIMUM REQUIREMENTS

High school degree or equivalent
1 year of customer service experience
Commitment to excellent customer service
Ability to read, write, and communicate clearly in Spanish and English.

PREFERRED REQUIREMENTS

1 year of medical or dental reception experience
Some college coursework

WORKING CONDITIONS AND DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

Physical Demands

While performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.

About the Company

KC CARE Health Center

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Bilingual Customer Service Representative

KC CARE Health Center

Kansas City, MO

About the Company

KC CARE Health Center

Resume Resources

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