Seeking Bilingual Customer Service Representatives in Killeen, TX to support inbound calls, help desk, and back-office tasks for diverse clients.
Responsibilities include handling inquiries, resolving issues on first contact, documenting interactions in CRM, following scripts and confidentiality protocols, and escalating complex problems.
Qualifications: 18+ years old, high school diploma, strong communication skills, basic computer proficiency, reliable, customer-focused, and able to work in a fast-paced environment. Preferred experience: 1+ year in customer support or related fields.
Offers competitive pay, incentives, health benefits, paid time off, career growth, and a collaborative work environment. Must pass background and drug screening.
Physical requirements involve sitting, operating office equipment, and occasional movement. MCI promotes diversity, equal opportunity, and reasonable accommodations per ADA.