Bilingual Customer Service Representative

Our client, a healthcare outreach organization, is seeking a Bilingual Customer Service Representative to join their team. As a Bilingual Customer Service Representative, you will be part of the Outreach Support team supporting community engagement and enrollment services. The ideal candidate will have excellent communication skills, cultural competency, and a proactive attitude, which will align successfully in the organization.

Job Title: Bilingual Customer Service Representative

Location: Oakland, CA

Pay Range: $20.00/hour

Shift: Monday to Friday, 8am to 5pm PST

What's the Job?

• Conduct face-to-face outreach and enrollment broker services to beneficiaries in group and individual settings.
• Present Managed Care Options to beneficiaries and assist them in utilizing their healthcare plans effectively.
• Assist beneficiaries with enrollment and disenrollment processes, ensuring smooth transitions.
• Support other Enrollment Service Representatives with daily operational tasks and data entry.
• Participate in community events and health fairs to promote program awareness and engagement.

What's Needed?

• High School diploma, GED, or equivalent certification.
• Fluency in English and Spanish, with strong reading and writing skills in both languages.
• Computer literacy, including proficiency with MS Office applications.
• Ability to learn new software quickly and adapt to a fast-paced environment.
• Valid CA driver’s license and reliable transportation for community outreach activities.

What's in it for me?

• Opportunity to make a meaningful impact in the community by assisting underserved populations.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in healthcare outreach and community engagement.
• Develop professional skills in customer service and public health programs.
• Potential for future growth within the organization.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.