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Customer Service Jobs in San Antonio, TX

Bilingual Customer Service Representative

TalentBridge

San Antonio, TX

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JOB DETAILS
SKILLS
Banking Services, Call Centers, Call Volume, Candidate Screening, Communication Skills, Computer Security, Customer Experience, Customer Relations, Customer Support/Service, English Language, Financial Services, Inbound Call Centers, Multilingual, Multitasking, Spanish Language, Team Player
LOCATION
San Antonio, TX
POSTED
Today
Bilingual Customer Service Representative (Spanish/English)

San Antonio, TX
Full-Time | Multiple Shift Options Available | Weekend Availability Required

A large, established financial services organization is seeking Bilingual Customer Service Representatives to join a high-volume consumer support team in San Antonio. This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy helping customers, and are fluent in both Spanish and English.

This role focuses on delivering exceptional customer experiences while assisting customers with account-related questions, payment support, fraud concerns, digital banking assistance, disputes, and general account servicing.

What You'll Do
  • Handle inbound customer service calls in both Spanish and English
  • Assist customers with:
    • Payments
    • Lost or stolen cards
    • Fraud/disputes
    • Transaction reviews
    • Balance transfers
    • Digital banking support
  • Research and resolve customer concerns independently
  • Navigate multiple systems and applications while speaking with customers
  • Translate information in real time when needed to ensure clear communication
  • Provide professional, empathetic, and solution-oriented customer support
  • Escalate complex concerns to appropriate departments when necessary
Environment
  • High-volume inbound call center environment
  • Approximately 75-100 calls daily
  • Back-to-back calls with strong focus on efficiency and quality
  • Fast-paced, team-oriented setting
  • Strong system navigation and multitasking skills required
Qualifications
  • Fluent in both Spanish and English (reading and speaking required)
  • Must pass bilingual assessment and phone screening
  • Comfortable learning financial and banking terminology
  • Strong communication and customer service skills
  • Ability to work independently and remain professional under pressure
  • Previous call center or customer service experience preferred
  • Bachelor's degree preferred, but not required depending on experience
Schedule Information

This is a 24/7 operation. Schedules are assigned prior to start and require availability to work either Saturday or Sunday with one weekday off.

Why Apply?
  • Stable full-time opportunity
  • Competitive hourly pay
  • Opportunity to gain experience within financial services
  • Professional training provided
  • Growth potential within a large organization
  • Collaborative team environment

Apply today if you are bilingual, customer-focused, and ready to join a fast-paced team supporting customers across the country.

About the Company

T

TalentBridge

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