Bilingual Customer Service Representative (Spanish)

Idaho Housing and Finance Association

Boise, ID

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JOB DETAILS

SKILLS

Customer Experience, Customer Relations, Customer Support/Service, Economic Development, Insurance, Loan Servicing, Mortgage, Multilingual, Problem Solving Skills, Residential Mortgages, Service Delivery, Training/Teaching

LOCATION

Boise, ID

POSTED

3 days ago

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2559093 **Join Our Team!** We\'re seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our Loan Servicing Department, where you\'ll play a vital role in delivering exceptional service to our customers, ensuring their mortgage-related needs are met. As a key member of our team, you\'ll be responsible for responding to customer inquiries related to their mortgage payments, taxes, and insurance, and providing a positive customer experience. **In This Role, You Will:** - Provide exceptional customer service, addressing concerns and resolving issues with precision and care - Assist with administration of single-family home loans with accuracy and efficiency - Actively listen to customers, offering education and support to help them navigate their mortgage journey - Maintain the highest level of confidentiality and security when handling client information - Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication - Other job duties as assigned At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

About the Company

Idaho Housing and Finance Association

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