Bilingual Customer Service Represetnative

Earn Up to $19/hr + $600 Sign-On Bonus + Monthly Bonuses — Build a Career, Not Just a Job

Bilingual Account Representative (Auto Finance)

Ready to turn your bilingual skills into higher earnings and real advancement? In this role, you will connect with customers to resolve early-stage and delinquent auto loan accounts, negotiate payment solutions, and drive measurable results. Your performance directly impacts your monthly bonus potential and opens the door to long-term growth within a stable, expanding company. Success means hitting goals, creating positive resolutions, and standing out as a top performer.

Location: Fort Worth, TX 76137 | Onsite

Compensation & Schedule

• $18.00–$19.00/hr (based on experience)
• 8-hour shifts scheduled between 7:00 AM – 10:00 PM (start times may include 7 AM, 8 AM, 9 AM, or 1 PM)
• Temp-to-Perm
• Must be available to work up to 2 Saturdays per month

Permanent Hire Benefits

• $600 Sign-On Bonus
• Monthly performance bonuses ($350–$400)
• Overtime opportunities
• Advancement within a growing, promote-from-within organization

Key Responsibilities

• Contact customers regarding early-stage and delinquent auto loan accounts (auto finance collections)
• Negotiate payment arrangements and identify practical solutions to resolve outstanding balances
• Manage high-volume outbound calls while handling inbound inquiries as needed
• Perform skip tracing (using research tools and databases to locate updated contact information)
• Document all account activity accurately to meet compliance and performance metrics

Minimum Qualifications

• Bilingual English/Spanish required
• High School Diploma or GED required
• At least 1 year of recent customer service experience in a call center, collections, or accounts receivable environment

Preferred Skills

• Experience in auto finance, loan servicing, or consumer collections
• Strong negotiation and objection-handling skills
• Ability to meet call volume and performance goals in a metric-driven environment

Legal Notice

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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