Bilingual Customer Service Reps HYBRID

Bilingual Customer Service Representative / Human Resources Customer Service Representative / Bilingual CSR

Location: 100% Onsite

Pay: Competitive Hourly Pay

Are you a customer service professional who enjoys helping people and solving problems? Join a team where you'll provide exceptional support to employees and former employees by answering Human Resources and Benefits related questions in a fast-paced, professional environment.

We're looking for motivated individuals with strong communication skills and recent call center experience to join our growing team.

What You'll Do

As a Customer Service Representative, you will:

• Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
• Provide accurate information while resolving customer questions professionally and efficiently.
• Document all customer interactions and transactions within company systems.
• Research unresolved issues and follow through to ensure complete resolution.
• Respond to customer inquiries submitted through the online Contact Us feature.
• Explain HR policies, procedures, and benefits in a clear, customer friendly manner.
• Maintain strict confidentiality when handling sensitive employee information.
• Escalate recurring or technical issues to leadership as needed.
• Navigate multiple computer applications simultaneously while assisting customers.
• Meet quality, productivity, attendance, and customer service expectations.
• Participate in required meetings, coaching sessions, and ongoing training.
• Support business needs during peak call volume periods.

Training & Work Schedule

Paid Training

Regular Schedule

• Your assigned schedule will be provided during the final week of training.
• Candidates must be available to work any shift Monday through Friday between 8:00 AM and 8:00 PM EST.
• Perfect attendance during training is required.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask in a fast-paced call center environment.
• Strong computer skills with the ability to navigate multiple software applications simultaneously.
• Ability to work independently while contributing to a collaborative team environment.
• Strong attention to detail and commitment to maintaining confidentiality.

Why Join Our Team?

• Full time onsite opportunity
• Monday through Friday schedule
• Paid training
• Weekends off
• Professional and supportive work environment
• Opportunity to gain valuable Human Resources and Benefits experience
• Career growth opportunities
• Make a positive impact by helping employees receive the support and information they need

If you're ready to build your customer service career with a company that values professionalism, teamwork, and outstanding customer service, apply today!

Please Note: This is a 100% onsite position. Candidates must be available to work onsite each scheduled workday and be flexible to work any assigned shift between 8:00 AM and 8:00 PM, Monday through Friday.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.