Change Requests/Orders, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Dental Insurance, English Language, Insurance, Leadership, Life Insurance, Multilingual, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Property and Casualty Insurance, Sales, Spanish Language, Team Player, Telephone Skills, Vision Plan, Writing Skills
If you enjoy helping others and are a compassionate, customer-focused individual that is bilingual (Spanish/English) then apply to our CYPRESS insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Erlynne Rivera-Nansteel-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service.
Salary Range: $30000.00 - $75000.00 per year
BenefitsAnnual Base Salary + Commission + Bonus Opportunities
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Holiday Pay
Sick Time Off
Vacation Time
Responsibilities
- Answer incoming phone calls
- Process customer policy change requests.
- Take premium payments from customers.
- Generating insurance quotes.
- Provide exceptional customer service.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, solve or refer problems.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Help educate clients on the insurance policies that best suit their needs
Requirements
- Bilingual, fluent in both English and Spanish is beneficial.
- General Lines Property & Casualty insurance license is required.
- Proficiency to multi-task, follow-thru and follow-up.
- Confident, self-starter who works well independently.
- Professional phone etiquette.
- Career minded vision.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
- Strong work ethic and leadership skills.
- Strong communication skills, both oral and written.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
- Be capable of handling customer rejection.
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Erlynne Rivera-Nansteel-Farmers Insurance Agency