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Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area

AV Staffing Solutions

Plainview, New York(remote)

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JOB DETAILS
SKILLS
Call Centers, Computer Science, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, English Language, Help Desk, Identify Issues, Information Technology & Information Systems, Multilingual, Multitasking, Spanish Language, Technical Support, Typing, Wi-Fi, Work From Home
LOCATION
Plainview, New York
POSTED
3 days ago
Bilingual Customer Service Technical Support Representative
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(Spanish/English)<\/span><\/b>
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Remote – NY – prefer near Plainview, NY or near Ocala, FL<\/span>
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$17 - 18/hour + overtime | 365 days, 24/7 operation<\/span>
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We’re recruiting on behalf of an IT implementation company’s new Call Center for <\/span>FLUENT Spanish/English Customer Service<\/span><\/u><\/b> <\/span>Technical Support Representatives<\/span><\/u><\/b>. This is a <\/span>fully remote <\/span><\/i>role supporting a 365 -day, 24/7 call center.
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Recent Computer Science, IT, or related grads are strongly encouraged to apply.<\/span>
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What You’ll Do<\/span><\/b>
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  • Provide excellent customer service via phone and chat in Spanish and English<\/span>
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  • Greet customers, verify accounts, listen carefully, and show empathy<\/span>
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  • Troubleshoot internet, Wi -Fi, and basic device issues (Level 1–2 support)<\/span>
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  • Use tools such as Freshdesk, Sonar CRM and other internal systems<\/span>
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  • Document all interactions accurately and follow procedures/SLAs<\/span>
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  • Escalate complex issues to senior technicians when needed<\/span>
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    What You Bring<\/span><\/b>
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    • Fluent Spanish English (spoken and written)<\/b><\/span>
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    • 1+ year of customer service experience (call center/help desk preferred)<\/span>
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    • Comfortable with basic technical troubleshooting (internet/Wi -Fi/devices)<\/span>
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    • Strong typing and multitasking skills (navigate multiple systems while assisting <\/span><\/span>customers)<\/span>
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    • Professional, patient, and calm with upset or frustrated customers<\/span>
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    • Willing to work overnights, weekends, and rotating schedules in a 24/7 environment<\/span>
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    • Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)<\/span><\/b>
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    • Reliable wired internet and a quiet, distraction -free workspace<\/span>
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      Pay & Schedule<\/span><\/b>
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      • Pay: $17–18 per hour, depending on experience<\/span>
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      • Overtime available<\/span>
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      • Paid training<\/span>
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      • This is a 24/7/365 operation, including weekends and holidays<\/span>
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        Schedule Available:<\/span><\/b>
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        • Thurs. – Mon. – 3 pm – 12 am, with Tues. and Mon. off (days off may vary – you will <\/span><\/span>be notified in advance whenever possible)<\/span>
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        • Candidates must have the flexibility and ability to work any shift as needed<\/span>
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        • Shift preferences and availability will be discussed during the interview process<\/span>
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        • Two 15 -minute breaks and one 30 -minute meal break per shift (per company schedule)<\/span>
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          Why Apply?<\/span><\/b>
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          • Remote work with a customer -focused, remote -friendly team<\/span>
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          • Opportunity to build both customer service and technical support skills<\/span>
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          • Supportive team environment<\/span>
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AV Staffing Solutions

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