Bilingual Customer Solutions SpecialistJefferson Capital | Full-TimePay: $20 - $22/hourSchedule: Monday-Friday, 9:00 AM-5:00 PMNo evenings, weekends, or holidaysJoin a Growing Team at Jefferson CapitalJefferson Capital is expanding and looking for motivated, bilingual professionals who enjoy helping people and solving problems. If you're seeking a stable career with opportunities for growth, professional development, and a supportive team environment, we'd love to meet you.At Jefferson Capital, you'll play an important role in helping consumers navigate their automotive loan obligations by providing personalized solutions and outstanding customer service. We invest in our employees through training, advancement opportunities, and a culture that values collaboration, respect, and continuous learning.Why Join Jefferson Capital?Competitive pay starting at $20-$22/hourNo weekends or company holidaysConsistent Monday-Friday scheduleCareer growth and advancement opportunitiesComprehensive benefits packageSupportive and team-oriented work environmentTuition reimbursement and ongoing learning opportunitiesWhat You'll DoAs a Bilingual Customer Solutions Specialist, you will:Deliver exceptional customer service over the phone and through digital communication channelsAssist consumers with account inquiries, payments, and repayment optionsHelp identify payment solutions that work for both the consumer and the companyExplain auto loan balances, monthly payments, and repayment plansProcess vehicle surrender and redemption requestsEducate consumers regarding bankruptcy plans and account requirementsCoordinate with third-party vendors regarding repossession and redemption activitiesMaintain accurate account records and documentationNavigate multiple systems while managing calls, emails, and chatsClearly communicate processes and next steps to ensure a positive customer experienceWhat We're Looking ForRequired QualificationsBilingual (English/Spanish)High School Diploma or GEDStrong communication and active listening skillsAbility to multitask and navigate multiple computer systemsReliable attendance and commitment to customer serviceStrong attention to detail and organizational skillsAbility to work both independently and collaborativelyPreferred QualificationsPrevious experience in customer service, collections, financial services, automotive lending, or a related fieldExperience working in a fast-paced environmentFamiliarity with Microsoft Office applicationsKnowledge of BFrame or similar account management systemsBenefitsWe offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:Medical, Dental, and Vision Insurance401(k) with Company MatchPaid Time OffParental LeaveTuition ReimbursementFlexible Spending AccountsLife and Disability InsuranceEmployee Assistance ProgramPet InsuranceEmployee Discount ProgramGrow Your Career With UsIf you're bilingual, customer-focused, and excited about helping people find solutions while building a long-term career, apply today and become part of Jefferson Capital's growing team.Jefferson Capital is an Equal Opportunity Employer.
Job Posted by ApplicantPro